Director Operations, Global Accounts

2 weeks ago

Angeles City, Central Luzon, Philippines TaskUs Full time

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a TaskUs Director Operations, Global Accounts really do?

Think of yourself as someone who can develop strategies for international operations, implementing best practices to drive optimal company performance. A leader who is responsible for implementing strategies to promote growth of the business across multiple regions of the world. The director will oversee teams from diverse backgrounds and must be adaptable to a variety of cultural norms. As a Director Operations, Global Accounts, you will:

  1. Improve and deliver consistent KPI Performance across the enterprise
  2. Working with the different site directors to meet and exceed revenue and margin goals by monitoring productivity, driving efficiencies and delivering top notch KPI performance across the enterprise
  3. Supporting day to day client requirements by providing responses to operations requirements, KPI trends and actions
  4. Partner with the digital solutions team to drive innovation and value by capturing operations recommendations and looking into opportunities to improve overall performance
Do you have what it takes to become a Director Operations, Global Accounts?

Requirements:

  1. Bachelor's degree in business or related field
  2. 10 Years Experience BPO Operations in a Director Capacity
  3. 2 Years Experience working with multicultural, and global teams
  4. Experience working with fast-paced, non-structured customers is a plus
  5. Experience working with large scale global teams is a plus
  6. Experience managing a global P&L is a plus

About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech, and HealthTech. As of March 31, 2023, TaskUs had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines, and India.

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business.

TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodation in any part of the hiring process, please let us know.

How We Partner To Protect You:

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL.


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