Director of Operations

2 weeks ago


Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time

Work Location:

Hybrid (Angeles City, Pampanga)

Work Schedule:

Shifting Schedule

Responsibilities:
  1. Work closely with the Business Unit Manager to lead the operations team in achieving performance results that delight clients.
  2. Coordinate and liaise with internal leaders and client representatives to make decisions for operational activities and set strategic goals.
  3. Provide sound tactical plans for continuous improvement of daily operations, client, and team member satisfaction.
  4. Create, maintain, and distribute accurate statistical reports.
  5. Work with leadership to set team and individual KPIs and provide regular, actionable feedback.
  6. Direct Operations Managers on planning and execution, providing constructive feedback for continuous personal development.
  7. Evaluate the efficiency of business procedures periodically according to organizational objectives and apply improvements.
  8. Implement, manage, and evaluate operation processes and procedures by the organization's standards.
  9. Develop strategies and implementation plans to improve and standardize all aspects of Healthcare operations.
  10. Stay updated with industry trends, identify areas of opportunity for improvements, and maintain operational guidelines, reference documents, and training materials.
  11. Review invoicing and financial information, adjusting operational budgets to promote profitability.
  12. Perform other duties as assigned.
Qualifications:

Required:

3+ years of demonstrated project management experience with clients and stakeholders in solving business problems.

High attention to detail and administrative accuracy.

Excellent organization, planning, time management, and analytical skills.

Strong team building, interpersonal, communication, and motivational skills.

Ability to direct and manage in a fast-paced, rapidly changing environment while prioritizing multiple tasks.

Ability to direct a diversely skilled workforce.

Technologically savvy with sophisticated operational analytics capabilities.

Effective business presentation skills.

Exceptional employee and client engagement skills.

Desired:

Experience and/or certification in Lean Six Sigma methodology.

Client launch project management experience with clients of any size or professional discipline.

Work Benefits:

Competitive Compensation

13th-month pay

Mid-Year Bonus ** (terms apply)

Non-Taxable Allowance

Performance-Based Quarterly Incentive (eligible upon regularization)

Annual Merit Increase

HMO Day 1 Coverage & Life Insurance

HMOs for Dependents are upon regularization (60% covered by the company, 40% by employee)

Mandated Government Benefits

Company provided equipment

Great Company Culture


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