Deliveries Operation Team Lead

2 weeks ago


Cebu City, Central Visayas, Philippines Optimum Info Solution Philippines, Inc. Full time

Get to know the role

The Deliveries Operations Lead is a critical role within the Grab ecosystem of Central Visayas. This position is at the heart of our Deliveries Operations, ensuring that our delivery services are running smoothly and efficiently.

As the Deliveries Operations Lead, you will be the driving force behind our Deliveries operations in Central Visayas, responsible for managing a team of merchant and partner-engaging personnel, developing and implementing operational strategies, and ensuring that all aspects of our Deliveries are optimized.

This role requires a strong leader who can manage a team effectively, solve problems quickly, and make strategic decisions to improve our operations. You will need to have a deep understanding of our Deliveries operations, be able to analyze data to identify areas for improvement, and be able to work closely with other departments to ensure seamless operations.

Meet the team

As the Deliveries Operations Lead for Central Visayas, you will be part of the Country Operations Team, reporting directly to the Regional Deliveries Manager, and rolling up to the Head of Regional Operations. You will be leading a team of account managers and partner acquisition associates, and will work directly with team members from other business units as well.

The Central Visayas team is a dynamic and diverse group of individuals who are committed to ensuring that Grab operates smoothly and efficiently in the region. We work closely with other departments across the country to ensure that we are providing the best service to our customers.

We are a team that values collaboration, innovation, and hard work. We believe in supporting each other and working together to achieve our goals. We are looking for someone who shares these values and is ready to lead our team in Central Visayas to greater success.

The day-to-day activities

● Relationship Building: continuously engage our merchants and listening to their needs, feedback, and stay in close communications

● Marketing campaign and promotion coordination: Help drive marketing campaigns by leveraging co-marketing partnership with our partners to bring value to our customers, which also drive more values back to our partners

● Driving growth and Higher ROI: Ensure the partners are growing with you and the company. Take a data-driven approach to estimate ROI and KPI analysis for each partner in order to grow basket size and create loyal customers. Also maintains updated knowledge of company products and services.

● Ensuring consistency and quality: Have the greatest interest to make sure partners are also maintaining service and food quality consistency. Liaising with operations, customer service and partners to ensure issues are resolved over email, phone, or in person.

● Cross-functional relationship: Work with our product, operations, and merchant acquisition teams to make sure merchants have the best possible experience. Maintain updated knowledge of company products and services.

● Revenue and Collections: Assist in merchant-related concerns on revenues and collection of past dues.

The must-haves

● Minimum of 5 years experience in sales business development, account management or operations

● Experienced in handling and dealing with partners (Account Management experience is preferred)

● An exceptional track record of driving revenue through partnerships

● Ability to understand, synthesize, and communicate results/data to partner merchants.

● Multi-tasking and able to work under pressure and constantly changing environment

● Great communication and negotiation skills. Proficiency in English and the local dialect is a plus

● Passion for the on-demand delivery space, and food delivery in particular

● Ability to build rapport and collaborate with others within the company and externally.

● Able to understand consumer behaviors and industry trends.

Job Type: Full-time

Pay: Php80, Php85,000.00 per month

Benefits:

  • Paid training

Schedule:

  • Day shift

Supplemental pay types:

  • 13th month salary

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