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Telesales Team Lead

3 months ago

Angeles City, Central Luzon, Philippines Swak BPO Corp Full time

Swak BPO Corp. is one of the fastest-growing BPO centers in the Clark Freeport Zone. We pride ourselves on doing great work for customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we seek to hire a Telesales Team Lead to join our growing company.

Job Responsibilities:

  • Inform customers about all products and services in the company, their uses and benefits
  • Monitor inbound, outbound and support teams to ensure the productivity and team performance in meeting targets
  • Maintain service levels and KPIs for all processes in Telesales; find, escalate and propose solution for issue that delay service levels and KPIs to improve future performance
  • Create good relationships with team members and motivate them to put in their best to work in order to achieve maximum results
  • Work with Operations Lead to monitor, coach and manage teams performance by setting clear objectives and develop them to fulfill their roles effectively
  • Ensure team queries are dealt with quickly and efficiently
  • Collaborate with other teams to ensure workplace effectivity
  • Utilize data to identify trends, opportunities, and areas for improvement

Job Requirements:

  • At least 1 year working experience as Team Leader in Telesales/Telemarketing
  • Proven track record to lead and direct the telesales team to obtain excellent records in call quality and sales delivery
  • Excellent monitoring call time, call quality, and revenue targets
  • Fluent communication in English, verbal and written
  • Strong interpersonal skills in order to work in a diverse, dynamic and fast-paced environment
  • Well versed skills in Microsoft Office (Word, Excel and PowerPoint) is a must
  • Must be amenable to work on a shifting schedule

*This is going to be an on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga. Apply Now

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