Hardware Asset and Configuration Manager

2 weeks ago


Manila, National Capital Region, Philippines Willis Towers Watson Full time

The Role

  • Responsible for combined hardware asset and configuration management processes
  • Responsible for continual enhancements to framework for all technology asset data and configuration items
  • Integrates existing configuration management and HAM processes to provide a single, efficient model through which WTW manages and maintains asset data.
  • Drives improvements to HAM to integrate and align with financial data
  • Ensures that partnership is formed with all key stakeholders and that all requirements for the HAM and configuration management model are managed appropriately
  • Drives more automated and integrated solutions across HAM, Cloud and configuration Management
  • Establishes a set of performance measures for the HAM, Cloud and Configuration Management framework
  • Establish technical manuals and documentation and provides instruction manuals for non-technical users; provides training in all modes of usage of systems, products and services providing information on the full range of capabilities.

The Requirements

  • Bachelor's degree in Computer Science, Information Technology, related field or other relevant experience.
  • 5+ years proven experience in Hardware Asset and Configuration Management.
  • ITIL, ServcieNow, Flexera and Microsoft Suite working knowledge preferred
  • Strong technical background and understanding of IT infrastructure, applications, and support processes.
  • Excellent leadership and team management skills with the ability to motivate and inspire a diverse team.
  • Exceptional problem-solving and decision-making abilities, especially under high-pressure situations.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.
  • Knowledge of ITIL (Information Technology Infrastructure Library) ServiceNow, Flexera and Microsoft Suite preferred

WTW is an Equal Opportunity Employer


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