Systems Technician
1 week ago
As a System Technician, you must be able to work in a dynamic environment providing direct support to our internal teammates. You'll have the opportunity to utilize your technical skills and continue to learn new ones as a member of our team.
A System Technician performs installation, modification, repair, testing and/or servicing on systems and communications equipment, including, but not limited to hardware and peripherals; software configuration; voice, video and data conferencing devices. Incumbent will provide service to internal Insight teammates providing the highest level of client satisfaction.
What you'll do at Insight
Support Insight teammates in person and remotely
Provide White Glove support to our executive team
Install, Configure and Troubleshoot end user PC Software and Hardware issues (Windows and Mac OS X)
Troubleshoot Android and iOS devices
Track fixed assets and inventory
Educate and set up new teammate's hardware/software
What you'll need to join Insight
Strong experience with PC hardware
Strong experience with Android and iOS
Strong experience with Windows 10
Knowledge and experience with Mac OS
Strong experience supporting a variety software, (Adobe, Microsoft Office, to name a few)
Experience Supporting Symantec Endpoint Encryption and Protection
Experience utilizing standard ticket handling applications (We use CA Service Desk)
Strong Customer Services Skills and Experience
Understanding of and ability to work in a large corporate environment and protocol required
Understanding of the computer imaging process
Ability to multitask with strong organization and time management skills. Able to respond effectively to inquiries or complaints within a timely fashion. We run various internal projects as collateral duties that do require this skill set.
Above average communication and documentation skills
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