Technician Level 2
2 weeks ago
Key Responsibilities:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The Field Services Technician is primarily responsible for:
- Install, configure, and support new hardware and software infrastructure.
- Ensure that hardware and software systems are maintained.
- Provide technical support to users with very different levels of IT knowledge and competence.
- Act as the liaison between the infrastructure team and the customer
- Travel to customer locations and possess a flexible work schedule, this will require overnight stays.
- Will be responsible for operating company vehicle.
- Other duties as assigned.
- High School diploma or equivalent Associate's Degree preferred and at least 2 years experience with PC systems, related peripherals, structure cabling, and common software programs and Operating Systems.
- Familiarity with standard Windows O/S and Office suites.
- Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customers, including vendor warranties.
- Ability to perform final configuration tasks on customer premises.
- 2+ years' experience with desktop hardware.
- 2+ years' experience with structure cabling.
- Excellent customer service and communication skills.
- The ability and willingness to travel (including a weekend departure, traveling during off-hours, and frequent overnight stays).
- Valid driver's license.
- Ability to lift 50 lbs.
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