Compliance Sr. Manager

2 weeks ago

Manila, National Capital Region, Philippines VCC Link, Inc. Full time

You will manage and develop the Service Delivery Operations team and will be responsible for career management of service delivery operations staff (e.g., training, engagement, mentoring, succession planning and annual performance process)

  • Manage Solution Delivery
  • Ensure execution of delivery work across one or more service delivery operations
  • Drive optimization of delivery of standard solutions within area(s) of expertise
  • Manage to Contract Operational and Financial Commitments
  • Manage and reduce costs on standard offerings, assets, technologies, licenses, facilities, subcontractors (where required)
  • Manage recruiting, staffing, pyramid mix, utilization, cost-to-serve, and capacity of staff to optimize balance between cost and delivery targets.
  • Participate in solution design processes
  • May lead or support the design of new offerings or services for industry/functional/technical areas
  • May review and validate specific solution configuration/deal shaping, to ensure delivery capability will achieve client expectations. Work with delivery leadership to sign-off on the solutions.

Job Qualifications:

  • Bachelor's Degree holder of any course.
  • Must have minimum of 7 years AML experience in an Operations, preferably BPO set-up.
  • Must have at least 5 years leadership experience, ideally Sr. Manager/Director capacity.
  • Must be willing to work in BGC Taguig.

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