![Melco Resorts & Entertainment Limited](https://media.trabajo.org/img/noimg.jpg)
Assistant Manager, Poker Room
2 weeks ago
Assistant Manager, Poker Room Apply locations City of Dreams Manila time type Full time posted on Posted 9 Days Ago job requisition id REQ11148 REQ11148 Assistant Manager, Poker Room (Open)
POSITION SUMMARY:
The Assistant Manager, Poker Room ensures the smooth and efficient running of all poker games, tournaments and related activities.
PRIMARY RESPONSIBILITIES:
- Focus on guests' satisfaction.
- Ensures that games are operated efficiently and at optimal pace taking location, game type, limits and style of customer into account.
- Maintains high visibility on the gaming floor.
- Supports and guides staff to achieve business objectives and team goals.
- Ensure disputes are settled using strong negotiation skills and empathy to achieve positive outcome.
- Work closely with the gaming team and other support areas to ensure whole customer experience is consistent and meets demands.
I. Experience
- Preferably with at least 3 years of experience as Supervisor in a reputable Poker Room is an advantage.
- Knowledge of different Poker Games particularly Texas Hold e'm
- Experience in organizing Poker Tournament events.
Tertiary Level desired.
III. Skills / Competencies
- English language skills mandatory.
- Proven customer focus
- Good business knowledge in relation to gaming.
- Strong written and verbal communications skills
- Highly motivated and capable of making sound decisions
- Ability to communicate effectively with customers and staff at all levels and from diverse backgrounds.
- Proven dispute resolution skills
- Ability to understand and react to the demands of the gaming market.
Through the implementation of innovative products and services and by working hand-in-hand with globally renowned brands, Melco intends to offer the best entertainment experience that aims to appeal to a broad spectrum of customers and thereby become the leader of gaming industry in the region.
In this endeavor, we have a number of projects currently underway or planned.#J-18808-Ljbffr
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