Assistant Manager, Poker Room

2 weeks ago


Paranaque City, Calabarzon, Philippines Melco Resorts & Entertainment Limited Full time
Assistant Manager, Poker Room page is loaded
Assistant Manager, Poker Room Apply locations City of Dreams Manila time type Full time posted on Posted 9 Days Ago job requisition id REQ11148 REQ11148 Assistant Manager, Poker Room (Open)

POSITION SUMMARY:

The Assistant Manager, Poker Room ensures the smooth and efficient running of all poker games, tournaments and related activities.

PRIMARY RESPONSIBILITIES:

  • Focus on guests' satisfaction.
  • Ensures that games are operated efficiently and at optimal pace taking location, game type, limits and style of customer into account.
  • Maintains high visibility on the gaming floor.
  • Supports and guides staff to achieve business objectives and team goals.
  • Ensure disputes are settled using strong negotiation skills and empathy to achieve positive outcome.
  • Work closely with the gaming team and other support areas to ensure whole customer experience is consistent and meets demands.
QUALIFICATIONS:

I. Experience

  • Preferably with at least 3 years of experience as Supervisor in a reputable Poker Room is an advantage.
  • Knowledge of different Poker Games particularly Texas Hold e'm
  • Experience in organizing Poker Tournament events.
II. Education
Tertiary Level desired.
III. Skills / Competencies

  • English language skills mandatory.
  • Proven customer focus
  • Good business knowledge in relation to gaming.
  • Strong written and verbal communications skills
  • Highly motivated and capable of making sound decisions
  • Ability to communicate effectively with customers and staff at all levels and from diverse backgrounds.
  • Proven dispute resolution skills
  • Ability to understand and react to the demands of the gaming market.

Through the implementation of innovative products and services and by working hand-in-hand with globally renowned brands, Melco intends to offer the best entertainment experience that aims to appeal to a broad spectrum of customers and thereby become the leader of gaming industry in the region.

In this endeavor, we have a number of projects currently underway or planned.
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