Technician Level 2

4 weeks ago

Metro Manila, Philippines Ensoft Philippines Full time

Key Responsibilities:  
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  
The Field Services Technician is primarily responsible for:  
Install, configure, and support new hardware and software infrastructure.
Ensure that hardware and software systems are maintained.
Provide technical support to users with very different levels of IT knowledge and competence.
Act as the liaison between the infrastructure team and the customer
Travel to customer locations and possess a flexible work schedule, this will require overnight stays.
Will be responsible for operating company vehicle.
Other duties as assigned.

We are seeking candidates with the following experience and skills:  
High School diploma or equivalent Associate’s Degree preferred and at least 2 years experience with PC systems, related peripherals, structure cabling, and common software programs and Operating Systems.
Familiarity with standard Windows O/S and Office suites.
Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customers, including vendor warranties.
Ability to perform final configuration tasks on customer premises.
2+ years’ experience with desktop hardware.
2+ years’ experience with structure cabling.
Excellent customer service and communication skills.
The ability and willingness to travel (including a weekend departure, traveling during off-hours, and frequent overnight stays).
Valid driver’s license.
Ability to lift 50 lbs.

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