Desktop Support Specialist

2 weeks ago


Metro Manila, Philippines MGC Moxi Global Corporation Full time

Overview:

We are seeking skilled and dedicated Desktop Support to provide comprehensive technical support to our diverse team of users across various departments. The ideal candidate will have experience in remote desktop support, strong problem-solving skills, and a commitment to delivering excellent customer service. This role involves managing hardware and software issues, ensuring security, and maintaining optimal system performance.

Key Responsibilities:

Technical Support:Provide remote desktop support to users, including Officers, Admin, Inside Sales, Outside Sales, Shop, and Drafting departments.Troubleshoot and resolve hardware, software, and network issues for desktops, laptops, and printers.Assist with installation, configuration, and maintenance of software, including Microsoft 365 Business Standard, Business Automation Incorporated (BAI) ERP, AutoCAD, and Sigmanest.System and Network Management:Monitor server and network performance, ensuring systems are functioning optimally.Implement and manage security measures, including antivirus software, email spam filters, and firewall settings.Manage VPN access and approve administrative requests for downloading content.Data Management:Oversee unlimited cloud backup for the physical onsite server, including setting backup frequency and performing test restores of data.Manage Microsoft 365 Mailbox, ensure regular backups, and handle any related issues.Hardware and Software Installation:Coordinate with the client to handle material installations when required, ensuring minimal disruption to users.Provide recommendations for hardware and accessory replacements based on the client’s existing setup and any identified needs.Administrative Support:Manage domain names and ensure they are correctly configured and maintained.Provide support for Microsoft Project and any other software used within the organization.Out-of-Scope Support:Clearly identify and communicate any support requests that fall outside the agreed scope, offering potential solutions or referrals as needed.

Required Qualifications:

Proven experience in desktop support, preferably in a remote capacity.Strong knowledge of Microsoft 365 Business Standard, Business Automation Incorporated (BAI) ERP, AutoCAD, and Sigmanest.Familiarity with network monitoring and server management.Excellent problem-solving and communication skills.Ability to manage time effectively and prioritize tasks.Certification in relevant IT fields (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) is a plus.

 



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