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Field IT Support

3 months ago

Metro Manila, Philippines Strategic Networks Full time

Job Description:
• Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner).
• Experience in Windows & non-Windows Operating environment
• Recommend and apply solutions, including on-site repair for remote users
• Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
• Determine and execute system reconfiguration needs.
• Establish end user service level agreements.
• Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
• Supervise complaint ticketing system and follow timely resolution of all work orders.
• Demonstrated ability to provide user support by means of remote access tools.
• Provide status update to the ticketing tools in a timely manner.
• Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
• Monitor and repair all IT / office equipment and tools and make sure that all software systems are running smoothly.

Minimum Requirements:
- With bachelor's degree of any computer related course
- Amenable to do field works around Pasig, Taguig, Makati
- Must be residing near Pasig, Mandaluyong, Manila, Makati, Taguig
- Fresh graduates are open to apply
- Preferably with motorcycle
- Can start ASAP