Customer Support Helpdesk

Provide IT Helpdesk/in-house support.Create update, and close IT related incident tickets using the defined standard procedure and systems.Problem tracking, monitoring, troubleshooting and resolution of IT TicketsDocumentation of technical materials and procedures related to IT SystemsProvide deployment support of IT Projects; andIT Program...

Responsibilities:Assist all inquiries from remote customer support via phone, email, and chat.Provide accurate and timely responses to remote customer support questions and concerns.Maintain a thorough understanding of company processes, products, and services.Quickly understand and adapt to new updates and changes in company policies or products.Ensure that...

Provide top-notch technical support and drive improvements – join us as a Helpdesk Support Specialist... J ob Title: Helpdesk Support Specialist Department: Operations In this role you will... The Helpdesk Support Specialist plays a vital role in providing technical support and assistance to customers and internal partners. The purpose of this role is to...

Provide IT Helpdesk/in-house support.Create update, and close IT related incident tickets using the defined standard procedure and systems.Problem tracking, monitoring, troubleshooting and resolution of IT TicketsDocumentation of technical materials and procedures related to IT SystemsProvide deployment support of IT Projects; andIT Program...

Helpdesk SpecialistPrimary ResponsibilitiesAccountable for the accurate implementation of members’ healthcare benefit policies at the assigned Helpdesks focusing on utilization management and the delivery of superior customer servicesIssues Letter of Authority after assessment of coverage, professionally explains non-coverage rationale to membersResponds...

Helpdesk Specialist Level:  Rank and FileLeadership Responsibility:  NAReporting Line:  Helpdesk SupervisorPosition Accountability Statement:Accountable for the accurate implementation of members’ healthcare benefit policies at the assigned Helpdesks focusing on utilization management and the delivery of superior customer services. Broad...

Helpdesk SpecialistPrimary ResponsibilitiesAccountable for the accurate implementation of members' healthcare benefit policies at the assigned Helpdesks focusing on utilization management and the delivery of superior customer servicesIssues Letter of Authority after assessment of coverage, professionally explains non-coverage rationale to membersResponds...

With over 9,000 professionals across 11 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider.L2 Tech Support/Helpdesk, be 100% YOU with MicroSourcingAn L2 Tech Support/Helpdesk is expected to:Serve as the first contact with customers who need technical assistance.Remotely assist users with desktop,...

Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide!Are you ready to be part of a professional community that's powering businesses globally to save, grow, and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no...

Management (Information & Communication Technology) Full time Add expected salary to your profile for insights At least 5 years of proven managerial experience in Information Technology is a MUST for this position. The IT Helpdesk Manager role also requires outstanding communication skills.Responsibilities:Supervise and manage the helpdesk support...

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary...

Helpdesk Specialist Level: Rank and FileLeadership Responsibility: NAReporting Line: Helpdesk SupervisorPosition Accountability Statement:Accountable for the accurate implementation of members' healthcare benefit policies at the assigned Helpdesks focusing on utilization management and the delivery of superior customer services. Broad Responsibility...

Helpdesk Specialist Level: Rank and FileLeadership Responsibility: NAReporting Line: Helpdesk SupervisorPosition Accountability Statement:Accountable for the accurate implementation of members' healthcare benefit policies at the assigned Helpdesks focusing on utilization management and the delivery of superior customer services. Broad Responsibility...

Who are WebBeds?WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences. Our Products range from a Retail Online platform,...

Why Concentrix:Prepare for a game-changing career adventure filled with fun, growth, and endless possibilities!As a five billion-dollar publicly traded company (CNXC), we know that when we put our people first, business thrives. You'll find the runway and resources to build the career you've always imagined.At Concentrix, we celebrate diversity, empower our...

Ensure that the AHT of calls taken must be below 4 minutesMandatory experience in handling inbound IT support calls in English.All Incidents & Service Request needs to be logged as per Quality standardsReports to work as per the schedule adherence assigned to the analystAvoid unplanned absenteeismTo deliver an effective and professional service to the...

Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses WorldwideAre you ready to be part of a professional community that's powering businesses globally to save, grow, and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further...

Global IT Helpdesk Specialist (ONSITE/NIGHTSHIFT) Help Desk & IT Support (Information & Communication Technology) We are looking for an enthusiastic IT Helpdesk Specialist to join our team and work with our Global IT staff in the US, China, Malaysia and the Philippines. As an IT Helpdesk Specialist, you will provide solutions to any IT procedural or...

Why Concentrix:Prepare for a game-changing career adventure filled with fun, growth, and endless possibilitiesAs a five billion-dollar publicly traded company (CNXC), we know that when we put our people first, business thrives. You'll find the runway and resources to build the career you've always imagined.At Concentrix, we celebrate diversity, empower our...

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary...