Technical Helpdesk Analyst | Work At Home

5 days ago


Metro Manila, Philippines Concentrix Philippines Full time

Why Concentrix:

Prepare for a game-changing career adventure filled with fun, growth, and endless possibilities

As a five billion-dollar publicly traded company (CNXC), we know that when we put our people first, business thrives. You'll find the runway and resources to build the career you've always imagined.

At Concentrix, we celebrate diversity, empower our people, and provide unwavering support. We're not just a team; we're your dedicated squad on the path to greatness. We proudly hold the certification as a Great Place to Work, a testament to our unwavering commitment to foster a positive workplace culture. 

Join us Together, we will continue to reshape the CX industry. 

Your Role as Technical Helpdesk Analyst

Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolutionApplies understanding and knowledge of information systems products and services to assist usersIdentifies, investigates and researches user questions and problems as well as isolating and resolving information systems problemsCoordinates referrals to appropriate technical, professional, or service personnelServes as a technical advisor to users with complex systems issues by resolving or conferring with technical personnelRecommends system or process improvements, including procedures, training, and enhanced documentation

Skills Profile

Candidates must have Excellent English communication skills.  Candidate must possess at least a Vocational Diploma At least 6 month- 1 year Service Desk/Helpdesk/Technical Support experience is required. Strong team player Must be able to demonstrate strong problem-solving skills ITIL certification is an advantage.

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