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Assistant Manager, Operations
2 weeks ago
Responsibilities:
Lead and provide coaching & guidance to L2 / L3 System EngineerTo standby for Helpdesk L1 escalation or Onsite cases Perform call and remote troubleshooting of reported issues and also perform proper escalation when necessary based on SLA and WLA.Accurately and concisely capture and document issues as well as information gathered and troubleshooting outcome in the relevant tracking systems and guides.Follow up closely on issues logged with respective parties to ensure remedy, resolution is provided to the client.Ensure and provide prompt updates on issues logged.Prepare incident report.Coordinate & organize product documentation & troubleshooting guide.To handle the L2 case escalation such as database (DB) structure amend, corrupted, modification, migration. To perform checking on system error in script, reporting sales not tally (SSR, X Report or Z Report) and sales missing.To handle L3 case escalation related to integration and bux fixing.Requirements:
Possess Diploma or Degree in Computer Science/Information Technology or equivalent.Required skill(s): MS SQL Server, MYSQL, Java, C++At least 3 year(s) of working experience in the related field is required for this position.Perform standby and after office hour support on rotation basis and must be available whenever your service is schedule/needed including off day/public holidays.-
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