Assistant Manager for Host Operations

3 months ago

Metro Manila, Philippines Newport World Resorts Full time

JOB SUMMARY

The Host Operations Assistant Manager constantly review service standards within the department so as to ensure full potential of the department is met. He/She effectively schedules and mans the operations to meet the requirements of service expected. He/She works closely with the Host Operations Manager on shift and take responsibility in handling all matters during the shift and in consultation with the Host Operations Manager.

 

RESPONSIBILITIES

Assist the management and/or undertake Host Operations Manager’s responsibility when he/she is away.Be fully versed in policies and procedures relating to VIP Services operations, to further maintain a good understanding of other departments’ operational standards.Ensure smooth publicity and execution of casino programs, events and promotion as stipulated by sales and marketing management.Submit daily and weekly reports as stipulated by sales and Host Operations management. Collect, compile and report data for risk and audit compliance, when required.Ensure the highest standards of appearance, communications and cooperation are upheld both within the Host Operations department and external.To ensure that VIPs are identified to relevant departments, work closely with club managers and hotel management in relation to guest needs. Offer feedback on areas for improvement, to ensure highest standards of services are upheld to achieve customers’ satisfaction within casino and related areas.Ensure complaints and disputes are handled professionally and appropriately with the required level of service executed.Undertake audit of all billable accounts of the Host Operations department in line with daily operations.Ensure that all buy-ins and settlements are accounted for during the gaming period / stay of guests in our facility.Consistently act in line with organization valuesCascade department KPIs and monitor achievement of targets. Ensure all staff are well informed on Gaming Operations policies and procedures and other company policies and regulations.Enforce discipline and proper behavioral traits to subordinates, maintaining a fair, consistent, and non-prejudicial approach.Monitor and provide feedback on performance of team members and conduct coaching/counseling. Develop and empower peopleEnergize others the need for change when required

 

QUALIFICATIONS

Must complete at least two (2) years in CollegeAt least five (5) years of relevant experience in Hospitality and Gaming industryAt least one (1) year of experience in managing a teamExcellent verbal and written communication skills (knowledge of foreign languages, dialects is a plus)Excellent analytical and critical thinking skillsExcellent project management skillsGood knowledge of casino system processes, policies and best practicesProficiency in office applications (GSuite, MS Office, etc.)Strong interpersonal skillsAbility to build good working relationships and deal with different types of individualOrganized and has great attention to detailsHas strong leadership characteristics to delegate tasks, influence, motivate, and develop team members

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