Assistant Manager Operations

2 weeks ago

Manila, National Capital Region, Philippines FactSet Research Systems, Inc. Full time
Assistant Manager Operations FactSet Research Systems, Inc. Manila, Philippines

Assistant Manager Operations FactSet Research Systems, Inc. Manila, Philippines Posted 2 days ago Permanent Competitive

Assistant Manager Operations

JOB DESCRIPTION: Assistant Manager Operations

FactSet is a leader in providing research and analytical tools to finance professionals. FactSet offers instant access to accurate financial data and analytics around the world. FactSet clients combine hundreds of databases from industry-leading suppliers into a single powerful information system.

Content Operations is comprised of multiple content sets. The AMO should be able to steer the teams towards providing accurate, reliable quantitative financial market data while pushing for continuous improvement on production, coverage, timeliness to our internal and external
clientele.

JOB RESPONSIBILITIES

  • Operations Management:
    • Responsible for ensuring that his/her team provides accurate and reliable content/financial and/or quantitative financial and non-financial market data to internal database and/or external clients based on various data sources, financial reports and resources.
    • Incumbent may handle multiple collection or quality processes and/or markets. Ensures timeliness, accuracy and completeness of the coverage of their teams' collection and drive actions to continuously improve the same.
    • Timely, accurate, complete collection and update of data
  • People Management:
    • Manages performance evaluation metrics and formulates, executes, monitors and assesses motivation plans for enhanced employee morale and appropriate rewards systems.
    • Prepares capacity planning, manages shifts, overtime requirement and workload distribution.
    • Ensures to lookout for cross production within the department.
    • Improved motivation and continuous development of the core competencies of the team members resulting to better employee satisfaction and retention
    • Efficiently managing resources for productive results
  • Project Management and Process Improvement Initiatives:
    • Implements process improvement initiatives and projects and recommends product enhancements.
    • Observes the values and principles around Business Enterprise Agility and Digital Transformation in handling projects and process improvement initiatives.
    • Increased efficiency and effectiveness of collection and data quality with direct impact on business goals related to TACCU
    • Continuous improvement in our processes following the Agile and Digital Transformation principles.
  • Stakeholder Management:
    • Works with Senior management and respective stakeholders to build plans and improvement strategies for greater output.
    • Smooth execution of operational plans and business strategies
  • Workforce/Resource Management:
    • Hires appropriate candidates to fulfill resources requirement
    • New resource hiring for timely production delivery
  • Client Management (Factset clients):
    • Manages client RPDs and query resolution.
    • Improved client satisfaction and retention.
At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, ethnicity, religion, sex, national origin, gender
expression, sexual orientation, age, citizenship, marital status, disability, gender identity, family status or veteran status. FactSet participates in E-Verify.

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We are here to support you If you have taken time out of the workforce and are looking to return, we encourage you to apply and chat with our recruiters about our available support to help you relaunch your career.

Job ID R21588

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