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Customer Support Specialist

3 months ago

Metro Manila, Philippines ConnectOS Full time

Schedule: Monday – Friday (9:00 AM - 6:00 PM AEST)

 

What are we looking for? 

Nice to Have:

Experience in using MyCRM platformExperienced understanding of Personal or Mortgage loan applicationsGoogle SuiteMinimum 2 years of customer-facing in a customer support/service or help desk role, ideally supporting the financial related industry

 

What will you do? 

Respond to inbound calls within an acceptable time frame.Resolve inquiries efficiently while addressing the core problem to solve for the customers.Make outbound calls where necessary to address customer issuesAdopt a “First Time Right” mindset to ensure the inquiry is resolved on the spot where possibleManage a queue of tickets with competing priorities.Investigate, action, or triage tickets through the use of outbound calls, emails, or chats.Escalate tickets when appropriate and with all relevant information, to the relevant internal team or 3rd party partnerProvide consistent and regular updates to Customers on any active issues as per SLA’s

 

Join the awesome team and enjoy these benefits & perks: 

Hybrid Work Set UpMedical, Dental Coverage and Life insurance from day 1 of employmentPaid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)Competitive salary package and annual appraisalFinancial Assistance ProgramMandatory Government Benefits and 13th Month PayComplimentary Sleeping Quarters, Coffee at no costComplimentary Office Fitness and Wellness Facilities at no costRegular Company Events, Work Life Balance, and Career growth opportunitiesAccessible location at the heart of Metro Manila --- the Mega Tower, EDSA

 

JOIN CONNECTOS NOW 

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.  

 

Our client is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Helping over 300,000 customers settle over $130 billion worth of loans in 2022 and reaching a collective loan book of $350 billion.

 

#ConnectOS #ConnnectOSCareers #TeamConnectOS 

 

Equal Employment Statement 

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.