Facilities Coordinator

Job Description:

 

The primary responsibility of a Facilities Coordinator is to ensure that employees are fully satisfied with the basic utility services as provided by both Foundever and building equipment and that all employees and equipment are given equal attention and the highest consideration to both health and safety within Foundever’s premises.

 

Equipment Maintenance:

• Implements preventive maintenance of all Foundever owned office equipment.
• Conducts initial checkup and troubleshooting of malfunctioning equipment and provide recommendation when needed.
• Coordinates, implements and monitors compliance of preventive and corrective maintenance, as well as condition of equipment and other systems within the building.
• Abreast on-site equipment maintenance history to provide technical assistance to contractors, engineers and Facilities leads/stakeholders.

Facility Maintenance:

• Responsible for coordinating day to day general and orderliness of the site.
• Plans, develops and coordinates new ideas/projects with the supervisor/manager.
• Management of housekeeping personnel and multi-skilled technicians.
• Performs general maintenance work (civil, painting, electrical, mechanical and plumbing) and emergency maintenance/repair.
• Monitors site utilities and provides control, analysis and assist in forecasts of consumption based on budget.

Asset Management:

• Processes the receiving of all deliveries on the site and issue the items to the end-user or requester.
• Record, monitor and audit non-IT assets within the premises.
• Handles and monitor transfers and/or proper disposal of assets and other company properties within legal standards.
• Conducts bi-annual physical count of all non-IT assets in the site and/or stored in stockrooms or warehouse.

Health and Safety:

• Responsible as the site safety officer to act immediately to correct any unsafe act or hazards that pose risk to Foundever employees.
• Ensures works in accordance with general safety principles such 5S standards.
• Assist government authorized officials such as BFP or DOLE in the site inspection related to safety.
• Handles closure of findings or recommendation from site inspection.
• Implements safety programs of the company.
• Conducts monthly check up of fire extinguisher, emergency lights, FM200/Novec and handles rectification of deficiencies noted.
• Coordinates monthly fire drills with the building admin.

Administrative Management:

• Expected to be the supervisor’s back up in his/her absence.
• Responsible to ensure records are maintained and updated consistently.
• Ensures, monitors and implements the sustaining of the Foundever site standards.
• Initiates meeting with the building admin, vendors and stakeholders to ensure 100% uptime of lessor or Foundever owned equipment.
• Monitors the site consumption and financial budget and expenses.
• Ensures the efficiency of lockers and pedestal, site cabinetry maintenance, monitoring and issuance and review/maintains a tracker of billable and account payables
• Handling of site events, client visit assistance and office consumables/supplies.

Work Order Management:

• Responds to requests of operations teams and other support group related to equipment set up, venue preparation, permit processing, coordination to site building admin and security etc.
• Handles closure of repairs and maintenance filed thru Facility ticketing system within the SLA.
• Provides updates and/or coordinates requests that need attention or action from another team/department.

Incident Management:

• Responds to an incident related but not limited to power, aircon, safety, water and or downtime of Foundever and or building owned equipment with impact to operations.
• Creates incident report ticket in the incident management system.
• Provides first hand analysis, troubleshooting and coordination to vendor or contractor for immediate repairs.

Project Management:

• Provides logistics support to project management team.
• Knows how to read/translate/interpret plans (electrical, electronics, mechanicals, plumbing and as built and architectural)
• Assist with major project renovation and coordination with building personnel and other departments.
• Coordinates with vendor or contractor for BOM review and required documents for permit processing.
• Supports and implement initiatives such as (Enercon, watercon and waste management) with due considerations to operations.

 

Typical Qualifications:  (Education, Experience, Knowledge, Skills and abilities typically needed to perform this job--potential candidates are screened for requirements listed in this section)

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential functions.

 

Education: (if beyond High School or equivalent): 

He/she should be a Bachelor’s degree graduate of an engineering course, preferably Mechanical (ME), Electrical (EE) or Electronics and Communications Engineering (ECE) and Industrial Technician Course (ITC) or at least three (3) years education or with at least National Certificate (electrical, mechanical, plumbing, HRM, Civil, Electronics).

 

Experience Target: (specify experience in this job or in a related function or field): 

• He/she must have at least two (2) years relevant experience and preferably six (6) months experience in a BPO/Call Center industry. 
• Ability to handle customer calls and requests, deal with the resolution and provide regular feedback until closure.
• Had experienced high volume administrative/production environment settings.
• Have a thorough knowledge of functional area and department processes.
• He/she is well experienced with multiple facilities or related industries and have no difficulty communicating to stakeholders or operations.

 

Knowledge/Skills/Abilities:  (identify essential knowledge, skills and abilities required and identify additional competencies that enable success in performing this job-–essential skills should be noted as required, others may be noted as preferred)

 

Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, corporate procedures/regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and general public.

Mathematical Skills: Ability to calculate figures and amounts such as percentages, variance, spend-actuals, discounts, interest, proportions, circumference and volume.

Reasoning Ability: He/she possess strong critical thinking. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or scheduled form.

Physical Demand: The physical demands described here are representative of those that must be met by an employee with excellent physical condition to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand and walk.  The employee is occasionally required to sit; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee may occasionally lift and/or move up to 60-80 pounds and climbing ladders.  Specific vision abilities required by this job include close vision, and ability to adjust focus. He/she must be able to function and comply with different work shift assignments and site mobility.

Technical Ability: Have the knowledge in maintenance and troubleshooting/problem solving skills on the various facilities equipment, critical or not critical. Have a strong emergency responsiveness and basic to intermediate computer skills (MS Word, Excel, Powerpoint, MS Teams). Ability to handle multiple tasks within time constraints.

 

Special Certifications: (identify if a certification is required to perform the job or if just preferred) 

If performing more complex maintenance work at a site (plumbing, electrical, etc.), applicable license is required. TESDA certification on technical, housekeeping and/or HRM courses (National Certificate) or PRC license (Electronics, Electrical, Mechanical & Plumbing). It will be a plus to have a Safety Officer (SO 1-3) and/or Pollution Control Officer (PCO) certificate with experience.

 

Business Travel Required: (typical % of time, scope of travel (in country, international), transportation mode, or other special travel related issues) 

 

Other: (if appropriate, list anything especially challenging or unique about this position, not covered above, that is needed to be successful in performing this job)

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