Operations Reporting Supervisor

Found in: beBee S PH - 4 weeks ago


Philippine, Philippines ResultsCX Remote Work Freelance Full time

The Operations Reporting Supervisor plays a key role in the delivery of timely and accurate financial (performance) reporting and analysis of reporting to ResultsCX management and clients. This role will help drive critical business decisions through analyzing metrics and designing reports, by gathering, analyzing, and compiling financial data needed to identify trends and patterns, then make recommendations for business actions.

In this role you will:

  • Lead a team of analysts in delivering data-driving reporting.
  • Assist with the development of short and long-term planning for site staffing to maximize revenue and align with budgets and forecasts
  • Ensure familiarity with performance metrics and how each of these directly or indirectly impact business/financial outcomes
  • Coordinate with departments such as Workforce Management and Site Operations to gather or collect business data. On occasion, data may need to be sourced directly from the client.
  • Analyze and synthesize data to create early warning and reporting of expected deviations from plans and budget throughout each month
  • Formulate actionable recommendations to ensure the achievement of financial targets
  • Summarize financial reports for review by executives, managers, clients, and other key stakeholders
  • Review invoices and financial plans/budgets ensuring adherence and compliance with contractual billing agreements
  • Assist Site Directors with planning and accounting of both billing and spending.
  • Assist the Accounting department with month-end closing to ensure timely, accurate invoicing and revenue accrual.
  • Use statistical methods to analyze information and develop solutions to business problems
  • Keep updated of client, industry, and business trends through regular communication with site operations leadership, support departments and other informed individuals.
  • Perform other related duties as assigned.

    We are looking for someone who has:

    • Bachelor’s Degree in Finance preferred or equivalent combination of education and related experience
    • Minimum 3 years’ experience in an analytical support role with data analysis and reporting experience

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