USRN Assistant Manager

1 month ago

Philippine, Philippines Carelon Global Solutions Remote Work Freelance Full time
  • Responsible for serving as the operations point of contact for Medical Management day to day operations, including but not limited to, facilitating issue resolution, meeting goals and targets.
  • Primary duties may include, but are not limited to: Acts as a liaison for both internal and external groups for program initiatives. Help create, launch and drive critical account initiatives and programs. Provides inputs to policies and processes impacting the operations.
  • Manages a team of nurses and allied Healthcare professionals in the optimal execution of operations activities ensuring that each team member meets / exceeds their goals and metrics on a daily, weekly and monthly basis.
  • Coordinates with workforce for staffing requirements and scheduling of agents given leaves, absences and attrition. Arranges schedules to meet the service metrics by efficiently handling the forecast and / or spikes in call.
  • Prepares reports. Hires, trains, coaches, counsels, and evaluates performance of direct reports.
  • Requires a BS Nursing degree and a active PHRN and USRN License with at least more than 1 year experience as a TL/Supervisor or Assistant Manager role for Healthcare account.