Desktop Support Intern

4 days ago


Metro Manila, Philippines Aeon Credit Service Systems (Philippines) Inc. Part time

About the Internship

We are seeking a motivated and tech-savvy intern to join our Infrastructure team. In this role, you will gain valuable hands-on experience supporting our employees with their technology needs. You will work alongside experienced professionals to learn the ropes of troubleshooting hardware and software issues, providing user assistance, and contributing to the smooth operation of our IT infrastructure. This is a fantastic opportunity for someone interested in a career in IT support to gain practical skills and knowledge, while making a real impact on our team.

 

Responsibilities:

Provide first-line technical support to employees via phone, email, and in-person.

Diagnose and troubleshoot hardware and software issues, including common problems with operating systems, applications, peripherals, and network connectivity.

Assist with user setup and configuration of new devices and software.

Document and escalate unresolved technical issues to senior team members.

Research and recommend solutions for technical problems.

Maintain accurate records of support tickets and activities.

Assist with IT projects as assigned, such as software deployments and hardware upgrades.

Stay up-to-date on the latest technology trends and best practices.

 

Qualifications:

Currently enrolled in a computer science, information technology, or related program.

Strong understanding of basic computer hardware and software concepts.

Excellent problem-solving and analytical skills.

Ability to work independently and as part of a team.

Strong communication and interpersonal skills.

Excellent written and verbal communication skills.

Ability to prioritize and manage multiple tasks effectively.

Detail-oriented and organized.

Proactive and eager to learn.

 

Benefits:

Gain valuable hands-on experience in a fast-paced IT environment.

Learn from experienced professionals and develop your technical skills.

Contribute to the smooth operation of our IT infrastructure.

Network with industry professionals.

 



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