Desktop Support Intern

5 days ago


Manila, National Capital Region, Philippines Aeon Credit Service Systems (Philippines) Inc. Full time

About the Internship

We are seeking a motivated and tech-savvy intern to join our Infrastructure team. In this role, you will gain valuable hands-on experience supporting our employees with their technology needs. You will work alongside experienced professionals to learn the ropes of troubleshooting hardware and software issues, providing user assistance, and contributing to the smooth operation of our IT infrastructure. This is a fantastic opportunity for someone interested in a career in IT support to gain practical skills and knowledge, while making a real impact on our team.

Responsibilities:

Provide first-line technical support to employees via phone, email, and in-person.

Diagnose and troubleshoot hardware and software issues, including common problems with operating systems, applications, peripherals, and network connectivity.

Assist with user setup and configuration of new devices and software.

Document and escalate unresolved technical issues to senior team members.

Research and recommend solutions for technical problems.

Maintain accurate records of support tickets and activities.

Assist with IT projects as assigned, such as software deployments and hardware upgrades.

Stay up-to-date on the latest technology trends and best practices.

Qualifications:

Currently enrolled in a computer science, information technology, or related program.

Strong understanding of basic computer hardware and software concepts.

Excellent problem-solving and analytical skills.

Ability to work independently and as part of a team.

Strong communication and interpersonal skills.

Excellent written and verbal communication skills.

Ability to prioritize and manage multiple tasks effectively.

Detail-oriented and organized.

Proactive and eager to learn.

Benefits:

Gain valuable hands-on experience in a fast-paced IT environment.

Learn from experienced professionals and develop your technical skills.

Contribute to the smooth operation of our IT infrastructure.

Network with industry professionals.



  • Manila, National Capital Region, Philippines MGC Moxi Global Corporation Full time

    Overview:We are seeking skilled and dedicated Desktop Support to provide comprehensive technical support to our diverse team of users across various departments. The ideal candidate will have experience in remote desktop support, strong problem-solving skills, and a commitment to delivering excellent customer service. This role involves managing hardware and...


  • Manila, National Capital Region, Philippines TTEC International Full time

    Help Desk & IT Support (Information & Communication Technology) Full time Add expected salary to your profile for insights Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Desktop Support working onsite in Robinsons, Novaliches, you'll be a part of bringing humanity to business....


  • Manila, National Capital Region, Philippines iOPEX Technologies Philippines Inc. Full time

    We are looking for awesome IT Desktop Support Specialist for our Team in BGC, Taguig.Requirements:Must have idea or knowledgeable with Mac/Windows/Linux, VPN, active directoryFresh graduates are welcome to applyGood to excellent communications skillsMust be willing to work on a morning/night shift schedule in BGC, TaguigWhat's in it for you?Our people enjoy...


  • Manila, National Capital Region, Philippines TSA Group Full time

    Who are we?TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.We're a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by...


  • Manila, National Capital Region, Philippines TSA Group Full time

    Who are we?TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.We're a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by...

  • IT Intern

    1 week ago


    Manila, National Capital Region, Philippines Stratpoint Technologies Inc. Full time

    We are accepting IT interns who are willing to learn and gain hands-on experience in providing support for software, hardware, and all other technical tasks and issues.IT interns provide assistance in troubleshooting equipment such as printers, computers, and servers. They will run software updates and backups when requested and may participate in the set-up...

  • IT Desktop Support

    2 weeks ago


    Manila, National Capital Region, Philippines Personiv Full time

    Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Computer Science/Information Technology or equivalent.At least 1 year(s) of working experience in the related field is required for this position.Applicants must be willing to work in Northgate Cyberzone,Alabang Muntinlupa City.Knowledge of TCPIP,...

  • IT Desktop Support

    3 weeks ago


    Manila, National Capital Region, Philippines Personiv Full time

    Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Computer Science/Information Technology or equivalent.At least 1 year(s) of working experience in the related field is required for this position.Applicants must be willing to work in Northgate Cyberzone,Alabang Muntinlupa City.Knowledge of TCPIP,...


  • Manila, National Capital Region, Philippines IBEX Global Solutions (Philippines) Inc. Full time

    At least 2 years of desktop support experience or combination of education/certifications and experience. A+ certification is an advantage; MCDST desired; current MCSE highly desirable.Experience supporting desktops, laptops, handheld devices and some remote voice/data infrastructure.Experience working in a large, fast paced, call center environment...

  • IT - Intern

    1 week ago


    Manila, National Capital Region, Philippines W Group, Inc. Full time

    Qualifications & experienceBSIT or student of any related courseHas an overview of the IT infrastructure, hardware, and softwareTasks & responsibilitiesAssist the IT department in troubleshooting and resolving technical issuesHelp in installing software and resolving desktop issuesAid the department in managing user accounts Understand IP addresses,...


  • Manila, National Capital Region, Philippines Private Advertiser Full time

    Required to troubleshoot POS devicesWill support drive through machineries like speakers, microphones, headset etc.B2C and B2B Inbound and outbound transaction via Phone (85%) and E-mail (15%)What we need for the role:With at least 1 year of hardware and software support experience in the BPO industryWith experience using CRM tools and remote...


  • Manila, National Capital Region, Philippines Private Advertiser Full time

    Required to troubleshoot POS devicesWill support drive through machineries like speakers, microphones, headset etc.B2C and B2B Inbound and outbound transaction via Phone (85%) and E-mail (15%)What we need for the role:With at least 1 year of hardware and software support experience in the BPO industryWith experience using CRM tools and remote...

  • Onsite Support

    2 days ago


    Manila, National Capital Region, Philippines NTT Philippines Digital Business Solutions, Inc. Full time

    Monitor cases in Ticketing tool queues.Receive P4 Incidents, Work Orders or "Task Tickets" in Helpmate.Acknowledge and reach out to requester.Look into the reported issue/approved work order and address it within agreed SLA's.Update Log notes in ticketing tool.Resolve ticket after selecting relevant resolution categories in ticketing tool.Incidents and work...


  • Manila, National Capital Region, Philippines IBEX Global Solutions (Philippines) Inc. Full time

    Requirements:• Receives and responds to workflow requests in the form of trouble tickets through the Remedy ticketing system.• Spots problem trends as they emerge. Reduces overall numbers of problems through effective root cause analysis and long term fixes.• Performs installation, relocation, troubleshooting, repairs and preventative maintenance of...


  • Manila, National Capital Region, Philippines Private Advertiser Full time

    Required to troubleshoot POS devicesWill support drive through machineries like speakers, microphones, headset etc.B2C and B2B Inbound and outbound transaction via Phone (85%) and E-mail (15%)What we need for the role:With at least 1 year of hardware and software support experience in the BPO industryWith experience using CRM tools and remote...


  • Manila, National Capital Region, Philippines Accent Micro Technologies, Inc. Full time

    ✓Responsible for managing the product life cycle of all service-raised incidents and all service requests.✓Manage and monitor desktop hardware and software.✓Liase with vendors for hardware replacement of faulty parts.✓Assist with logistics arrangement with third party logistics providers/vendor, when required.✓Install, configure, test and maintain...

  • IT Support Specialist

    2 weeks ago


    Manila, National Capital Region, Philippines Quincus Pte. Ltd. Full time

    The opportunity:Are you ready to be the tech wizard of a dynamic team? We are seeking an IT Support Specialist who thrives on helping others overcome technical challenges. This role is crucial in ensuring that all our technology systems function optimally and that every team member can harness the full potential of their digital tools.You will be the go-to...


  • Manila, National Capital Region, Philippines MicroSourcing Full time

    The Role Needs Someone with: Strong technical knowledgeExcellent solution finding and analytical abilitiesIngrained customer service orientation to do what's rightExperienced business acumenStrong interpersonal, stress management and communication skillsDetailed orientedPassionate about technology and has a thirst for new knowledge in the fieldStrong team...


  • Manila, National Capital Region, Philippines TaskUs, Inc. Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...


  • Manila, National Capital Region, Philippines MicroSourcing Full time

    With over 9,000 professionals across 11 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider.L2 Tech Support/Helpdesk, be 100% YOU with MicroSourcingAn L2 Tech Support/Helpdesk is expected to:Serve as the first contact with customers who need technical assistance.Remotely assist users with desktop,...