Onsite Support

4 days ago


Metro Manila, Philippines NTT Philippines Digital Business Solutions, Inc. Full time
  • Monitor cases in Ticketing tool queues.
  • Receive P4 Incidents, Work Orders or “Task Tickets” in Helpmate.
  • Acknowledge and reach out to requester.
  • Look into the reported issue/approved work order and address it within agreed SLA’s.
  • Update Log notes in ticketing tool.
  • Resolve ticket after selecting relevant resolution categories in ticketing tool.
  • Incidents and work orders might involve:
  • Troubleshooting issues related to Hardware, OS, Standard Office Suite and Browsers.
  • Hardware support to Desktops, Laptops, Thin Clients. First level support to Printers, Scanners and Multi-Function Devices.
  • Installations, Movement, Transfer, surrender of Desktops/Laptops/ Thin Client, Printers, Scanners, MFP’s and mobile devices like iPads etc.
  • Installation of end points to be done as per organization Hardening guidelines through MDT setup.
  • Installation, Transfer and removal of business specific applications and their upgrades.

     

    Qualification:

  • Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
Strong domain knowledge and technical orientation.Knowledge of network and server devicesAmenable to onsite in AlabangCan start ASAP/ 30 DaysFresh Grad are welcome to apply

 


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