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Customer Relations Assistant

2 months ago

Metro Manila, Philippines Shang Properties, Inc. Full time

Job Qualifications:

BA in Psychology, Communications, BS in Business Administration, Management, or any related field.At least 3 years of relevant work experience.In-depth understanding of real estate sales documentation, from Reservation to CCT transfer.Proven ability to handle diverse customer service needs and effectively communicate with sales teams, customers, and banks regarding real estate contracts and documentary procedures.

 

Job Description:

1. Customer Servicing:

Serve internal and external customers with a customer-first mindset.Ensure inquiries are addressed, requests fulfilled, and complaints resolved while adhering to company policies and procedures.Strive to turn complaints into positive customer experiences.

2. Bank Relations:

Coordinate and release bank collaterals, including CCTs, Tax Declarations, and receipts, to banks in line with the Deed of Undertaking.

3. Report Management:

Prepare regular operational reports and provide detailed documentation on escalated cases for future reference and decision-making.

4. Team Leadership and Management:

Foster a collaborative and open work environment.Lead, coach, and mentor team members to ensure cohesive team performance and individual growth.Manage team performance to meet company objectives.