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Customer Service Assistant
1 month ago
Customer Service Assistant role involves maintaining good customer relations, resolving complaints, supporting CS performance, conducting dealer audits, handling sales and service activities, and providing administrative support to ensure smooth operation in the Customer Service Department. The ideal candidate will have a Bachelor's degree, 1-2 years of administrative or customer service experience, a positive attitude, strong organizational and communication skills, and proficiency in Microsoft Office. The company is seeking a reliable and well-adjusted individual who can work in a diverse and fast-paced environment. The responsibilities include maintaining good relations with customers, locating their concerns, suggestions, and comments, and resolving customer complaints to gain total customer satisfaction. Additionally, the candidate will support CS performance and reports from branches and dealer assigned zones, conduct dealer audits, submit audit findings, and make improvement recommendations with follow-up action plans. The role also involves handling sales and service activities, online booking daily responses, MI Star monthly compilation, and announcement. Other administrative support is required to ensure smooth operation in the Customer Service Department. The candidate must possess a Bachelor/College degree holder, with at least 1-2 years in administrative, customer service or operational function, with positive attitude, reliable and well-adjusted to a diverse and fast-paced working environment, with strong organizational, interpersonal, verbal, and written communication skills, and proficient in Microsoft Office and other basic computer applications.