Team Leader

1 month ago


Philippine, Philippines TORCH Solutions Remote Work Freelance Full time

Company Description

Talent OutsouRcing CHannel(TORCH) Solutions is a company that extends its services by providing direct endorsements for experienced and qualified candidates to Contact Centers. TORCH acknowledges the BPO industry as a highly preferred HR extension in the industry. The company is located in Cagayan De Oro City and provides career opportunities for professionals with limited opportunities in the local area.

Role Description

• Monitors team performance and oversees day-to-day operations

• Maintains an in-depth knowledge of account/s

• Drives performance, motivates and reinforces teamwork

• Communicates relevant information to the team on a timely basis

• Conducts up-training on process and policies update as needed

• Monitors and evaluates phone calls and emails for quality assurance

• Provide feedback and quality evaluation coaching weekly

• Conducts annual performance reviews

• Conducts 4th and 5th-month assessment to probationary employees

• Provides team performance reports and analysis

• Conducts employee performance review with Ops Manager

• Recognizes high performance and rewards accomplishments

Qualifications:

Has atleast 1 year experience managing Inbound or Outbound CampaignProven leadership skills and functional knowledge in BPO IndustryExcellent oral and written communications skillsProficient in writing reports and business correspondencesStrong interpersonal skills and customer-oriented

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