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Technical Support Specialist

2 months ago

Metro Manila, Philippines GMA New Media Inc. Full time

About the role

Join the dynamic team at GMA New Media Inc. as a Technical Support professional. In this full-time role, you will be responsible for providing exceptional IT support and troubleshooting to our clients. As a key member of our IT Support team, you will play a vital role in ensuring the smooth operation of our client's technology infrastructure.

What you'll be doing

Respond to and resolve technical support inquiries from clients in a timely and efficient mannerSoftware/Application installation, configuration, upgrade and supportDiagnose and troubleshoot hardware, software issuesPerform preventive maintenance on IT equipment and peripheralsMaintain detailed records of all support activities and resolutionsStay up-to-date with the latest technologies and industry trends to provide cutting-edge support

What we're looking for

Minimum of 1 year of experience in a technical support or IT help desk roleStrong problem-solving and analytical skills to quickly identify and resolve issuesExcellent communication and customer service skills to provide a positive support experienceWorking knowledge of common operating systems, software applications, and hardware troubleshootingAbility to learn and adapt quickly to new technologies and systemsA passion for delivering high-quality IT support and a commitment to continuous improvementNew graduates are encouraged to apply