Salesforce Admin/Technical Support

3 weeks ago

Metro Manila, Philippines THOMSON REUTERS CORP PTE LTD - PHILIPPINE BRANCH Full time

Salesforce Admin Support / Technical Support

We are looking for a dedicated and detail-oriented individual to join our team as a Salesforce Admin Support Specialist. In this role, you will be responsible for providing technical support and assistance to our Salesforce users, ensuring the smooth operation and optimization of our Salesforce CRM system.


About the role:
 

Knowledge & Skill
• Mid-level professional with knowledge in a technical discipline or specialization
• Position for a developing professional building experience in their specialist function
• Good understanding of roles of relevant functional groups in own area
• Suggests process improvement following investigative, analytic or diagnostic services

 

Scope of Impact
• May lead and be accountable for straight-forward projects and associated teams
• Provides input to the objectives and goals of the department
• Responsible for managing own time and responsibilities
• Participates in complex projects that affect a Business Unit or regional area
• May train or mentor colleagues

 

Strategic Planning & Decision Making
• Sets priorities to meet deadlines; develops plans to meet short-term objectives
• Applies a wide range of policies or standards in straightforward situations
• Identifies and resolves standard technical and operational problems
• Decisions involve interpretation of data, planning own work, or refining the methods and techniques to be used

 

Customer Focus (Relationships - Internal/External)
• Strong understanding of the customer's needs/requirements and priorities
• Communicates information effectively and checks for understanding
• Responds to non-standard requests from customers; investigates with assistance from others as needed
• Explains difficult issues and obtains agreement as needed

 

About You: 

You’re a Fit for the Role of Business Systems Analyst, if You:  

Have a bachelor's degree3-4 years of experience in Salesforce administration or a similar role, with a strong understanding of Salesforce CRM capabilities and processes.Knowledge on CRM, Salesforce, Sales cloud and Data loader, Service now tools.Salesforce Administrator certification (Salesforce Certified Administrator) is highly preferred.Proficiency in Salesforce Lightning Experience, including customization, configuration, and automation (e.g., workflows, process builder, flows).Strong analytical, problem-solving, and communication skills.Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.Attention to detail and a commitment to data accuracy and quality.Customer-focused mindset and a passion for helping users succeed.

Benefits:

Competitive salary and benefits package.Opportunities for career growth and advancement.Dynamic and collaborative work environment.Training and professional development opportunities.Employee wellness programs and perks.

If you are a motivated individual with a strong technical background and a passion for Salesforce CRM, we encourage you to apply for this exciting opportunity as a Salesforce Admin Support Specialist.


#LI-GR1

 

What's in it For You?


You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connectedWellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
 

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