technical support representative

Job Responsibilities: Handle inbound and outbound customer inquiries regarding appliances and electronic products Diagnose and troubleshoot technical issues over phone, chat, or email Guide customers through step-by-step solutions and product setup Provide product information, warranty details, and repair assistance Escalate complex concerns to...

Provide technical support and assistance to customers via phone, email, or chat. Diagnose and resolve technical issues related to software and hardware products. Collaborate with technical teams to enhance product support processes. Document customer interactions and maintain records of issues and solutions. Educate customers on product features and...

Provides technical assistance to customers experiencing issues with products or services, via phone, email, or chat. Educational Qualifications: High School diploma or equivalent. Experience Level: At least 6 months of TSR experience or Technical background; training will be provided. Skills and Competencies: Proficient in English, excellent customer...

Responsibilities Respond to inbound technical support inquiries via phone, chat, or email. Diagnose and troubleshoot hardware, software, network, or device-related issues. Provide clear instructions and guidance to help customers resolve technical problems. Escalate complex issues to higher-level support or engineering teams when necessary. Document...

Overview Position: Technical Support Representative Company: BPO Work Location: Clark Pampanga Salary: 27,000-40,000 gross Schedule: Work onsite/Shifting Schedule Responsibilities Ability to identify training needs accurately. Possesses effective delivery/training techniques and methods. Basic knowledge of research methodology and principles in order...

On-site - Quezon City 1-3 Yrs Exp Bachelor Full-time Job Description The Technical Support Engineer – Broadband Build provides technical expertise and support for broadband network deployment projects. The role assists in planning, implementation, troubleshooting, and validation of broadband infrastructure such as fiber networks, access equipment, and...

National Capital Region (NCR), Taguig City At least 1 year(s) of working experience in the related field is required for this position. Candidate must possess at least a Bachelor's/College Degree, Senior High School Diploma, Some College (But did not graduate), TESDA / Technical / Vocational Certificate on Computer Science/Information Technology,...

Respond to user inquiries via phone, email, or chat. Diagnose and troubleshoot hardware, software, and basic network issues via phone, remote and onsite. Guide users through step-by-step solutions and provide clear documentation. Escalate complex issues to higher-level support or engineering teams as needed. Install, configure, and update software and...

We’re Hiring: Technical Support Representative / Technical Support Engineer Responsibilities Handle Tier 1-2 technical support and complex issue resolution Support eCommerce platforms (Amazon, Shopify, Gorgias) Manage product listings, including SKU setup and maintenance Assist B2B clients with technical and platform-related concerns Collaborate with...

On-site - Makati No Exp Required Bachelor Full-time Job Description Job Responsibilities: Technical Troubleshooting Diagnose and resolve issues with hardware (e.g., connectivity, battery, mechanical faults…) Troubleshoot software problems such as app malfunctions, firmware updates, platform usage and integration with PMS & security systems ...

Technical Support Representative Emerald Quickloan and Financing Incorporation Hybrid – Mandaluyong 1–3 Years Experience, High / Senior High School, Full‑time Job Description Handle internal and external computer troubleshooting. Assist head office and branches with computer problems. Job Requirements Know how to troubleshoot computer...

Responsibilities Provide technical assistance and support to customers experiencing issues with software and hardware. Diagnose problems and guide users through step-by-step solutions. Document customer interactions and technical issues in a ticketing system. Collaborate with the technical team to resolve complex issues. Conduct follow-up calls to...

Overview Technical Support Representative will be responsible for taking customer phone calls and responding to customer emails. This position will entail solving technical problems and providing the best possible customer service at the same time. Responsibilities Answer customer phone calls and respond promptly to emails regarding technical issues....

About Transcosmos At Transcosmos, our mission is to leverage customer insights to always be clients’ most trusted partner. As an Asian‑originated company, our vision is to create a global society where everyone is equal and treated with respect. Qualifications Graduate of a Bachelor's degree in Computer Science, IT, or a related field, with at least...

Be part of ourTechnical Support Representative at Alorica Davao! Earn up to Php 20,500 and PLUS get exciting perks! Provide first-level technical assistance to customers via phone, email, or chat, ensuring timely and accurate resolution of issues. Diagnose and troubleshoot hardware, software, and network-related problems, escalating complex cases as...

Description Provide excellent customer service by addressing inquiries and resolving concerns promptly. Assist customers via phone, email, or chat, ensuring their satisfaction. Maintain detailed records of customer interactions and transactions. Requirements Job Function : Customer Service Responsibilities and Duties : Excellent communication and...

COMPANY PROFILE A well-established BPO company that is well-committed in providing business outsourcing needs to its clients Position SaaS Technical Support Specialist Company Industry IT Company Work Location MOA Pasay City Work Schedule Night Shift (1x-2x a month RTO) Salary Php 30,000 - Php 35,000 gross Work Set Up Hybrid Setup JOB...

Responsibilities Provide technical support to customers via phone, email, and chat. Diagnose and troubleshoot hardware and software issues. Assist in the implementation and configuration of products. Educate customers on product features and best practices. Document and escalate unresolved issues to higher-level support. Requirements Educational...

Role: Technical Support Representative (TSR) Description Provide first-line technical support to customers via phone, email, and chat. Answer inbound calls from customers regarding consumer electronics. Provide troubleshooting and technical support for sound systems. Handle warranty concerns and general technical inquiries. Identify and escalation...

On-site - Quezon City No Exp Required Bachelor Part-time Job Description The Sales and Marketing Officer plays a crucial role in supporting the growth and sustainability of PhilUlama’s programs and services , particularly those related to halal industry development, certification services, training programs, and community initiatives. The officer is...