Technical Support Representative
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We are seeking Technical Support Representatives to deliver exceptional service and technical troubleshooting for our clients.
Key Responsibilities:
- Respond to customer inquiries and resolve technical issues via phone, email, or chat
- Provide excellent customer service and ensure customer satisfaction
- Troubleshoot and diagnose technical problems using available tools and resources
- Document customer interactions and issue resolution in a ticketing system
- Collaborate with internal teams to resolve complex technical issues
- Stay up-to-date with new technologies and products to provide effective support
Qualifications:
- Senior High School graduate with at least 6 months of technical support or customer service experience.
- IT-related graduate with good communication skills, no experience required
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong analytical and troubleshooting skills
Requirements:
- Willing to be assigned for a project-based position
- Is alright with a fully onsite work setting (Location: Straive Building, Pascor Drive, Parañaque City, Landmark: Near Duty Free Philippines, across NAIA Terminal 1)
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