after-sales service manager

5 days ago

Muntinlupa Central Post Office, Philippines Estetika Wellness & Beauty Clinic Full time ₱360,000 - ₱420,000 per year

Key Responsibilities:

  • Departmental Management: Overseeing daily operations, including scheduling, workflow, and resource allocation within the service department.
  • Team Leadership: Managing, motivating, and developing service technicians, service advisors, and support staff.
  • Customer Service: Ensuring exceptional customer service throughout the service process, from initial contact to vehicle delivery, and addressing customer complaints.
  • Financial Performance: Developing and implementing strategies to improve service department profitability, managing expenses, and monitoring key performance indicators (KPIs).
  • Operational Efficiency: Implementing and improving service procedures and policies to enhance efficiency and customer satisfaction.
  • Compliance: Ensuring adherence to safety and environmental regulations, as well as company policies and procedures.
  • Inventory Management: Overseeing parts and inventory, ensuring proper stocking levels and organization.
  • Collaboration: Working with other departments, such as sales and parts, to optimize workflow and enhance customer experience.
  • Staying Updated: Keeping abreast of industry trends, new technologies, and best practices to maintain a competitive edge.
  • Training and Development: Providing guidance, training, and support to service department employees to improve performance and career growth.

Skills and Qualifications:

  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Proven ability to manage and motivate a team.
  • In-depth knowledge of automotive repair and maintenance.
  • Strong problem-solving and decision-making skills.
  • Experience in customer service and conflict resolution.
  • Proficiency in using diagnostic tools and equipment.
  • Knowledge of safety and environmental regulations.
  • Financial acumen and experience in managing budgets.
  • Ability to work effectively in a fast-paced environment.
  • Experience with relevant software and technology.

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Benefits:

  • Free parking
  • On-site parking
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee
  • Transportation service provided

Work Location: In person

Application Deadline: 09/10/2025

Expected Start Date: 09/10/2025

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