Sales Manager
4 days ago
The Store Manager is responsible for overseeing the daily operations of the restaurant, ensuring a high level of customer satisfaction, maintaining staff performance, and achieving the restaurant's financial goals—particularly sales targets. This role involves leadership, strategic planning, and hands-on supervision to drive revenue growth while maintaining food quality, service excellence, and operational efficiency.
KEY RESPONSIBILITIES:
Staff Leadership & Team Management
· Hire, train, and supervise front-of-house and back-of-house staff.
· Set clear performance expectations and ensure team accountability.
· Motivate employees to deliver excellent service and meet sales goals.
· Schedule staff effectively to balance labor cost and service efficiency.
· Conduct regular meetings and training sessions for skill development and team alignment.
Customer Service & Experience
· Ensure all guests receive outstanding service in a timely and friendly manner.
· Respond to customer feedback, concerns, and complaints with professionalism.
· Create a welcoming atmosphere that encourages repeat business and customer loyalty.
· Monitor service quality and provide coaching to improve the guest experience.
Sales & Revenue Generation
· Drive the restaurant toward meeting and exceedingly daily, weekly, and monthly sales targets.
· Monitor sales trends and adjust strategies accordingly (menu optimization, pricing, promotions).
· Collaborate with the kitchen and service teams to upsell high-margin items.
· Train staff in suggestive selling and customer engagement techniques.
· Introduce promotions, loyalty programs, and seasonal offerings to attract more customers.
· Analyze sales reports and customer data to identify opportunities for growth.
· Plan and execute local marketing initiatives and community engagement.
Financial & Budget Management
· Prepare and manage budgets, including sales forecasts, labor costs, and operating expenses.
· Monitor P&L (Profit & Loss) statements and take corrective action when necessary.
· Implement cost control strategies to maximize profitability (e.g., portion control, waste reduction).
· Ensure cash handling, billing, and banking procedures are followed accurately.
· Work with the finance team or owner to review financial performance and make data-driven decisions.
Inventory & Supply Chain Management
· Oversee ordering, receiving, and storing of inventory.
· Maintain optimal stock levels to avoid overstocking or shortages.
· Ensure proper storage, rotation, and usage of ingredients (First-In, First-Out – FIFO).
· Conduct regular inventory audits and report discrepancies or waste.
· Build good relationships with suppliers to negotiate prices and ensure timely delivery.
Compliance & Standards
· Ensure full compliance with local health, safety, labor, and licensing regulations.
· Maintain food safety and hygiene standards as per local laws and internal policies.
Job Types: Full-time, Permanent
Benefits:
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Work Location: In person
Expected Start Date: 09/10/2025
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