Customer Service Supervisor

4 days ago

Makati City, National Capital Region, Philippines Best Reliable Resources Full time ₱1,200,000 - ₱2,400,000 per year
  • Lead, supervise, and manage a team of 2–5 Customer Service Representatives (CSRs), focusing on customer retention, handling in-house comeback clients, managing refund requests, and ensuring efficient booking processes
  • Monitor team performance to meet customer retention goals, booking targets, and refund timelines effectively
  • Provide continuous coaching, feedback, and training to team members, particularly in managing customer concerns related to bookings, refunds, and client re-engagement
  • Manage and resolve escalated issues related to bookings, refunds, and client concerns, ensuring timely and professional resolutions
  • Conduct regular performance reviews and one-on-one meetings with team members to track progress and address challenges
  • Foster a positive and collaborative team culture, ensuring that CSRs are motivated and empowered to achieve retention and satisfaction goals
  • Oversee the management of booking systems, ensuring the team properly handles scheduling, rescheduling, and appointment confirmations for clients
  • Address customer inquiries and refund-related requests, ensuring compliance with company policies and maintaining high levels of satisfaction
  • Track and document all customer interactions, concerns, aftersales feedback, and transactions related to retention, bookings, and refunds
  • Prepare and report team metrics—including retention rates, booking performance, and refund resolutions—to upper management
  • Collaborate closely with other departments (e.g., Sales, Clinic Operations) to ensure seamless service delivery and a consistent customer experience
  • Identify areas for improvement in service delivery and implement strategies to enhance the overall customer journey and retention
  • Perform other related duties as may be assigned by management
  • Qualifications
  • Minimum of 2 years of experience in customer service, with a proven ability to handle booking inquiries, refunds, and customer retention
  • At least 1 year of leadership or supervisory experience in customer service, BPO, or a related field
  • Experience in managing in-house comeback clients, developing retention strategies, and handling customer complaints and refunds is a strong advantage
  • Demonstrated ability to coach, mentor, and motivate a small team (2–5 CSRs) to achieve retention and booking targets
  • Excellent interpersonal skills and the ability to build rapport with both customers and team members
  • Strong problem-solving and conflict resolution abilities, with patience and professionalism in handling challenging situations
  • Proficient in English (both written and verbal) with strong communication and organizational skills
  • Ability to work well under pressure and lead a team in a fast-paced, customer-focused environment
  • Willing to work onsite in Makati

  • Customer Service and Admin

    4 weeks ago

    Makati City, National Capital Region, Philippines Kone México Full time

    Customer Service and Admin (Fixed-Term) page is loaded## Customer Service and Admin (Fixed-Term)locations: Makati Citytime type: Full timeposted on: Vandaag geplaatstjob requisition id: R0651568Customer Service Admin is the voice of KONE, focusing on one or more specific admin domains. He/She provides administrative support for salespersons and...

  • Service Supervisor

    2 weeks ago

    Makati City, National Capital Region, Philippines KONE Full time ₱1,800,000 - ₱2,500,000 per year

    The purpose of the Service Supervisor role is to lead the operational service delivery team that ensures that KONE always delivers on its commitments to our customers in a safe and timely manner and to the agreed high standard of quality. The Maintenance Supervisor establishes and maintains good relationships with his/her customers through regular...

  • Guest Services Supervisor

    2 weeks ago

    Makati City, National Capital Region, Philippines SMDC Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionSM Development Corporation (SMDC), known as "The Good Guys," is one of the leading real estate developers in the Philippines. Committed to building a nation of homeowners, SMDC develops master-planned communities offering modern, well-designed residences in prime locations near SM malls, transport hubs, and key business districts. With a...

  • Customer Service and Admin

    1 week ago

    Makati City, National Capital Region, Philippines KONE Full time $70,000 - $120,000 per year

    Customer Service Admin is the voice of KONE, focusing on one or more specific admin domains. He/She provides administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer facing activities in the field. The administrative support covers activities related to Maintenance Operations, Sales Support, Tender...

  • Customer Service Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines Transworld Systems Customer Service LLC Full time ₱360,000 per year

    TSI (Transworld Systems Inc.)HIRING CSR CALL AGENTSStart date: October 13 or 20, 2025Location: 5F Cyberpod 2, Eton Centris Quezon Ave., Quezon City (Onsite)US Utility AccountProcess: Verint assessment, TA interview and Final interview. (VIRTUAL PROCESS ONLY)Perks:30,000 salary package.20% night differential.Free HMO for 2 dependents upon...

  • Service Supervisor Makati

    2 days ago

    Makati City, National Capital Region, Philippines Auto Global Full time ₱1,200,000 - ₱2,400,000 per year

    Job Title: Service SupervisorJob Summary:The Service Supervisor is responsible for overseeing the daily operations of the service department. This role ensures that automotive technicians are working efficiently, customer service standards are met, and vehicles are serviced to quality and safety standards. The supervisor acts as a liaison between customers,...

  • Customer Service Agent

    2 weeks ago

    Makati City, National Capital Region, Philippines KONE Full time ₱180,000 - ₱360,000 per year

    The KC3 agent is the main entry point for customer requests related to unplanned maintenance services, 24 hours / 7 days.He/She is responsible of all activities between logging the customer requests, find an available technician, dispatching the call, to call acceptance from the maintenance technician.He/She is also trained to identify and manage all...

  • Customer Service Supervisor

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines RAC PHIL CORP. Full time ₱360,000 per year

    Job Title: Customer Service Assistant ManagerLocation: Mandaluyong CitySchedule: Full-time, Shifting ScheduleAvailability: Must be available for overtime, on-call duties, and occasional rest-day work as required.Job Summary:We are seeking a dedicated and experienced Customer Supervisor to oversee our call center operations. This role requires a highly...

  • Customer Service Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines Metacom Careers Full time ₱250,000 - ₱450,000 per year

    Customer Service Specialist – Job ResponsibilitiesHandle inbound and outbound customer inquiries through phone, email, or chat.Provide Accurate Information About Products, Services, And Company Policies.Resolve customer complaints and issues promptly and professionally.Maintain a high level of empathy, patience, and professionalism in every...

  • Restaurant Supervisor

    1 week ago

    Quezon City, National Capital Region, Philippines PRIMESEARCH SERVICE PROVIDER CORPORATION Full time ₱400,000 - ₱800,000 per year

    Restaurant supervisor is responsible for overseeing daily restaurant operations to ensure smooth operations, managing staff, customer satisfaction, and compliance with health and safety standards. With at least 1 to 2 years of experience in a fast-food or restaurant setup and proven experience in a supervisory role or as a team leader in the restaurant.Key...