Confirmations Coordinator

CONFIRMATIONS COORDINATOR

Job Type: Full Time

Location: Hybrid

Reporting to: Confirmations Team Lead

Job purpose:

The Confirmations Coordinator role works under INA Prime Solutions, Goway Travel Ltd.'s BPO line of business in Manila. In this role, you will play a crucial part in ensuring seamless travel reservation processes. This role supports the company's mission to provide high-quality outsourcing solutions by ensuring that all reservations and client communications are handled promptly and accurately. The Operations Coordinator helps uphold operational excellence and contributes to overall client satisfaction.

What will be your key responsibilities?

The Confirmations Coordinator is responsible for ensuring the accuracy and timely processing of service confirmations and conducting supplier follow-ups as necessary. This role demands a keen eye for detail and a commitment to delivering error-free outputs.

Service Confirmations

• Oversee the daily management of reservations, ensuring they are confirmed promptly and accurately, with necessary adjustments made with suppliers.
• Work on various confirmations, itineraries, and chaser queues as assigned, and ensure that all documents are dispatched promptly upon receipt of required client information.
• Alert contracts, product managers, and accounts when discrepancies appear on confirmations due to mismatches caused either by contract loading errors, supplier changes, etc., essential for maintaining accurate information for both content and pricing.
• Manage communication between clients and suppliers, attending to their concerns, and ensuring timely and accurate responses (within 24 hours).
• Assist in maintaining a proper electronic filing system for all confirmations and other important correspondence related to reservations in both emails and the booking itself.
• Perform quality control checks to verify that all bookings are processed and confirmed correctly.

Service Chasers

• Perform outgoing calls to suppliers to chase any pending service confirmation.
• Send follow-up emails to suppliers to chase any pending service confirmation.
• Perform other ad hoc tasks as needed or assigned by the immediate supervisor.

What are we looking for?

• Candidate must possess at least a Bachelor's or a College Degree in Hospitality/Tourism/Hotel Management or equivalent.
• At least 1 year of travel industry experience is preferred for this position.
• Excellent verbal & written English communication skills.
• Strong analytical, problem-solving, and interpersonal skills for effective collaboration.
• Strong prioritization skills to meet established deadlines.
• Intermediate proficiency with Microsoft Word, Excel, and Outlook.
• Proficiency in time management and adept task prioritization.
• Highly detail-oriented with an ability to concentrate for an extended period.

What can you expect from Goway?

Imagine working for a company where your career feels like an adventure. At Goway, you'll join a global community that supports one another:

• We offer a competitive salary accompanied by performance incentives, and we place real importance on time away from work, such as paid personal days for when life calls for them and your birthday off each year.
• Your future matters to us, so we match your RRSP contributions and provide comprehensive medical, dental, and vision coverage.
• Our commitment to professional growth means you'll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.
• Travel is in our DNA, so you'll enjoy exclusive perks and discounts on worldwide getaways.
• Since we operate across Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond, you'll collaborate across cultures and shape a career path that reflects your ambitions.
• Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicant's interest. Please be advised that only those selected for an interview will be contacted.

How to Apply:

If this role feels like your next step, click "Apply Now" to create your profile, upload your CV, and share a few details about yourself. Our talent team reviews every application, and if your experience aligns with our needs, we will reach out to set up the next step.

Recruitment scams & fraud warning:

Please be aware of any suspicious emails or WhatsApp activity from individuals pretending to be recruiters or senior personnel at Goway Travel. We will never ask you to install an app during the recruitment process. If you receive a message of this nature, please ignore it and report it to Goway.

About Goway

Founded in Toronto in 1970 by Australian economist Bruce Hodge, Goway has evolved from a one-person dream into a family-owned global leader in tailor-made travel. With our headquarters in Toronto and hubs in Vancouver, Los Angeles, Sydney, and Manila, our team of over 700 talented employees designs travel experiences in more than 115 countries across all seven continents. We're united by a passion for travel and are committed to doing the right thing: supporting diversity, equity, inclusion, and sustainable tourism that enriches local communities. Whether working remotely or side by side in one of our offices, we operate as one forward-thinking team, transforming wanderlust into life-changing adventures for our fellow Globetrotters. Discover more