Technical Coordinator – Product Development

Go West Tours is a Receptive Tour Operator based in San Francisco, specialized in quality travel in United States of America & Canada.

We customize products for Leisure and Incentive Groups, as well as individual clientele (FITs). These are sold only through travel professionals, such as Travel Agencies and Tour Operators.

With 30 years of experience and offices in three continents, we are now one of the most recognized Destination Management Companies and Tour Operators for the North American destinations.

We are currently looking for a highly organized Technical Coordinator – Product Development join our Product Development Department

The Product Development Coordinator is in charge of supporting the Product Development

Department with technical work (confirmation of bookings, list of hotels reserved, request for

rooming list, flight information, payments, after sale service when applicable). You will primarily

be in charge of following-up confirmed groups in order to assure that what been sold to the client

will be what is provided on the road to the final passengers. You will communicate (mainly via

emails) with the clients and with the Operations teams.

Daily tasks will include:

• Creating groups in the database

• Obtaining information from the clients needed to operate the groups: flights, group type,

welcome sign, VIPs or Tour Leaders on the tour, contact information of the Tour Leader,

etc.

• Understanding and dealing with client having different needs and policies

• Following the 4 step process on all correspondence: acknowledge, save, update, and

inform

• Updating the database daily with all tours and passengers information

• Sending relevant information to the Operations team

• Coordinating with other departments for special issues regarding the final passengers

• Sending the hotel confirmation lists, our emergency numbers & procedures to clients

• Producing contract and invoices for the clients

• Keeping track of deposit requests

• Informing our clients on any particular situation, changes or incidents on the road

Depending on the company's needs throughout the season there is the possibility of assisting with

the organization of groups in addition to handling client correspondence & checking feasibility of

every visit. We are a small business, this is a set guideline, but duties may vary upon what needs

to be done.

Requirements & Qualifications

• Excellent organizational skills and attention to details

• Fluent in French & English, other languages a plus

• Strong written and oral communication skills in French and English

• Strong sense of customer service

• Strong problem solving skills and ability to resolve conflicts

• Ability to prioritize correctly and to work with tight deadlines

• Ability to research efficiently, and at ease with basic computation

• Thriving in multi-tasking, fast-pace dynamic environment

• Good computer skills: MS Office (Word, Access, Excel, Outlook)

• International cultural understanding

• Knowledge of the USA & Canada destinations is a must

• Minimum 1 year of experience in tourism

Values

• Communication: "My communications are candid, effective, and respectful with good intentions."

• Determination: "We believe in what we're doing."

• Humility: "Check your ego at the door."

• Growth Mindset: "There's always more to learn."

• Ownership: "We roll up our sleeves, do the work, own the outcomes, and are proud of our work."

• Passion "We're devoted to giving the best experiences of traveling."

• Team-spirit: "We're all in this together."

Benefits

• Paid Regular Holidays and 1day PTO earned per month from the start date

• HMO and Dental (Maxicare) 100% paid by the company after the regularization period (6 months of employment)

• Hybrid Work set up (3 weeks work-from-home-1week work at the office per month)