Assistant Category Manager

2 weeks ago

Work from Home, Philippines Shipnow Information Technology Pty Ltd Full time ₱220,000 - ₱250,000 per year

Duties and Responsibilities:

  • Answer and reply to any inquiries promptly in relation to the company's products and services
  • Choose suitable responses to customer issues and provide reasonable solutions quickly
  • Foresees customers' needs and following up with previous customer issues
  • Keep records of customer interactions, transaction and complaints
  • Ensure customer satisfaction and provide professional customer support
  • Overseeing customer service/order processing/warranty and general operations of the business operations
  • Organize and moderated Daily Order list, and warranty list in all platforms
  • Assist in over-all warranty and replacement issues occurred
  • Other Ad-hoc tasks

The candidate must have:

- at least 1 year related experience as Assistant Category Manager

- at least 1 year experience in Customer Service (BPO or International company)

- proficient in processing sales orders, auditing and warranty issues handling

- experience in Customer Escalation Handling/ Good conflict resolution skills

- must be goal-oriented, organized, and ready to work/think outside the box

- excellent attention to detail and documentation skills. (a must)

- excellent written and verbal communication skills in English (a must)

- outstanding phone and email etiquette

Job Type: Full-time

Pay: Php22, Php25,000.00 per month

Benefits:

  • Work from home

Experience:

  • Customer service: 1 year (Required)
  • Sales Order Processing: 1 year (Required)
  • Product warranties: 1 year (Required)

Work Location: Remote

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