BPO Global ITSD Service Desk Engineer

3 days ago

Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱38,000 - ₱400,000 per year

LOCATION: Centris QC (MANILA)

POSITION: Global IT Service Desk Analyst

WORK SET-UP: Pure Onsite

SCHEDULE: Night Shift / Shifting Schedule 24/7

START DATE: Urgent / ASAP

(JOB DESCRIPTION)

  • Provide support to clients on 24/7 availability via phone, chat and email

  • Handle issues related to client technical issues ranging from simple pc related problems to application related issues (Active Directory, VPN, and other software's).

  • Basic ticketing of all types of issues using appropriate CRM Toolset (Service Now)

  • Globally monitor, triage and escalate all system problems

  • Assist with computer operations activities as required

  • Provide support to remote users (using remote connectivity tools)

  • Knowledge of incident management tools

(SALARY & BENEFITS)

  • Earn as much as PHP 38,000 Basic Package
  • Plus PHP 2,400 NTA
  • 20% Night Diff.
  • HMO Day 1 + (free dependents upon regularization)
  • Performance based incentives
  • Annual Increase/Appraisal
  • Career Growth / Advance Development

(QUALIFICATIONS)

  • At least HS Graduate
  • Strictly with 1year of experience in GLOBAL IT SERVICE DESK / HELPDESK.
  • Excellent Communication Skill with strong Service Desk background.
  • Basic experience troubleshooting hardware, software & printers is a must
  • Experienced in Ticketing System, Servicenow, SAP ERP, Sharepoint, Active Directory
  • Amenable to Work Onsite & START ASAP

(MEDIUM REQUIREMENTS)

  • Diploma & TOR (proof of grades)
  • SSS Employment Record
  • Recent Pay-slip
  • Government Number / IDs (SSS, Philhealth, Tin, Pag-ibig)
  • COE from previous employer
  • Active NBI Clearance

Job Types: Full-time, Permanent

Pay: Up to Php40,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Ability to commute/relocate:

  • Quezon City: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Please provide your active email and viber.
  • What is your highest educational attainment?
  • For how long is your BPO Voice experience?
  • For how long is your BPO ITSD experience?
  • For how long is experience working with ServiceNow and Active Directory?
  • What course or program did you take during your college studies?
  • What account or LOB are you handling right now in the BPO?
  • Are you amenable to work ONSITE?
  • Are you currently employed or unemployed?
  • Can you start ASAP?

Work Location: In person

  • Global ITSD Service Desk Engineer

    1 week ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱31,000 - ₱33,000 per year

    LOCATION: Centris QC (MANILA)POSITION: Global IT Service Desk AnalystWORK SET-UP: Pure OnsiteSCHEDULE: Night Shift / Shifting Schedule 24/7START DATE: Urgent / ASAP(JOB DESCRIPTION)Provide support to clients on 24/7 availability via phone, chat and emailHandle issues related to client technical issues ranging from simple pc related problems to application...

  • Global ITSD Service Desk Analyst

    1 week ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱30,000 - ₱38,400 per year

    LOCATION: Centris QC (MANILA)POSITION: Global IT Service Desk AnalystWORK SET-UP: Pure OnsiteSCHEDULE: Night Shift / Shifting Schedule 24/7START DATE: Urgent / ASAP(JOB DESCRIPTION)Provide support to clients on 24/7 availability via phone, chat and emailHandle issues related to client technical issues ranging from simple pc related problems to application...

  • IT SERVICE DESK ANALYST in BPO

    1 week ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱30,000 - ₱384,000 per year

    Be responsible for primary user support and customer servicea. Respond to queries from all calls, portal, emails, chats from the clientb. Become familiar with each client and their respective applications/ processesc. Learn fundamental operations of commonly-used software, hardware and other equipmentd. Follow standard service desk operating procedures by...

  • itsd

    1 week ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱360,000 - ₱480,000 per year

    Job Title: IT Service Desk100% OnsiteLocation: Eton CentrisNightshift/Shifting ScheduleQualifications:with at least 1year of ITSD/TSR/Helpdesk experience.with Active Directory, ServiceNowwith BPO experience (must have)with IT Voice International account experienceExcellent Communication SkillsJob Type: Full-timePay: Php35, Php40,000.00 per monthWork...

  • Global IT Service Desk Engineer

    1 week ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱31,000 - ₱33,400 per year

    LOCATION: Centris QC (MANILA)POSITION: Global IT Service Desk AnalystWORK SET-UP: Pure OnsiteSCHEDULE: Night Shift / Shifting Schedule 24/7START DATE: Urgent / ASAP(JOB DESCRIPTION)Provide support to clients on 24/7 availability via phone, chat and emailHandle issues related to client technical issues ranging from simple pc related problems to application...

  • Service Desk Support Engineer – Global IT

    7 days ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱38,000 - ₱40,400 per year

    LOCATION: Centris QC (MANILA)POSITION: Global IT Service Desk AnalystWORK SET-UP: Pure OnsiteSCHEDULE: Night Shift / Shifting Schedule 24/7START DATE: Urgent / ASAP(JOB DESCRIPTION)Provide support to clients on 24/7 availability via phone, chat and emailHandle issues related to client technical issues ranging from simple pc related problems to application...

  • IT Service Desk Analyst

    1 week ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱26,000 - ₱33,000 per year

    Be responsible for primary user support and customer servicea. Respond to queries from all calls, portal, emails, chats from the clientb. Become familiar with each client and their respective applications/ processesc. Learn fundamental operations of commonly-used software, hardware and other equipmentd. Follow standard service desk operating procedures by...

  • Technical Support Specialist – IT Service Desk BPO

    1 week ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱38,000 - ₱40,400 per year

    LOCATION: Centris QC (MANILA)POSITION: Global IT Service Desk AnalystWORK SET-UP: Pure OnsiteSCHEDULE: Night Shift / Shifting Schedule 24/7START DATE: Urgent / ASAP(JOB DESCRIPTION)Provide support to clients on 24/7 availability via phone, chat and emailHandle issues related to client technical issues ranging from simple pc related problems to application...

  • IT Service Desk Analyst

    1 week ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱36,000 - ₱384,000 per year

    URGENTLY HIRING FOR IT SERVICE DESK ANALYST in QUEZON CITY :))VIRTUAL PROCESS ONLY :) 2-3 interviews :)Position: IT Service Desk AnalystWork set up: OnsiteShift Schedule: Night shift/Shifting ScheduleStart date: ASAPSite: Eton Centris, Quezon CityOffer:-Earn as much as 30,000 to 38,000 basic plus 2,400 Allowance (conditions apply)-20% Night differential-HMO...

  • IT Service Desk Analyst/Helpdesk

    1 week ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱26,000 - ₱33,000 per year

    URGENTLY HIRING FOR IT SERVICE DESK ANALYST in QUEZON CITY :))VIRTUAL PROCESS ONLY :) 2-3 interviews :)Position: IT Service Desk AnalystWork set up: OnsiteShift Schedule: Night shift/Shifting ScheduleStart date: ASAPSite: Eton Centris, Quezon CityOffer:-Earn as much as 26,000 to 33,000 basic plus 2,400 Allowance (conditions apply)-20% Night differential-HMO...