Urgent IT Service Desk

1 week ago

Quezon City, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱360,000 - ₱420,000 per year

IT Service Desk Hiring | Urgent Hiring | Virtual Interview

Service Desk Analyst Responsibilities:

  • Testing and analyzing IT system and software performance.
  • Resolving incoming client and personnel IT queries remotely via chat, email and phone.
  • Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
  • Avoiding service interruptions by performing system installations, updates, and maintenance procedures.
  • Preparing training manuals and FAQ materials for easy-access end-user guidance.
  • Documenting processes and maintaining service desk records.
  • Making recommendations to optimize IT performance and to prevent future problems.
  • Collaborating with internal departments to ensure that IT needs are met.
  • Keeping informed of advancements in IT.

Qualifications

  • High School Graduate with at least 1 year of Global IT Service Desk experience
  • Has experience with ServiceNow and Active Directory
  • Good communications skills
  • Amenable to START ASAP
  • Amenable to WORK ONSITE in Eton Centris, QC.

Offers and Benefits:

  • 33,000 Base Pay
  • 2,400 Non Taxable Allowance
  • 20% Night Diff
  • HMO Day 1 & Life Insurance
  • Performance-based incentives
  • OT Pay
  • 13th Month Pay

This is an urgent position hiring, send your most updated CV to use "ITSD QC Application" as subject or send a message in Viber

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