Global IT Service Desk Analyst

5 days ago

Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱240,000 - ₱480,000 per year

Are you an experienced IT professional looking to take your career to the next level? We're looking for Global IT Service Desk Analysts with hands-on experience in Active Directory and ServiceNow.

Join our global BPO team and support international clients by resolving IT issues, managing user accounts, and providing top-notch technical assistance. If you're tech-savvy, detail-oriented, and passionate about IT support — we'd love to have you on board

LOCATION: Centris QC (MANILA)

POSITION: Global IT Service Desk Analyst

WORK SET-UP: Pure Onsite

SCHEDULE: Night Shift / Shifting Schedule 24/7

START DATE: Urgent / ASAP

(JOB DESCRIPTION)

  • Provide support to clients on 24/7 availability via phone, chat and email

  • Handle issues related to client technical issues ranging from simple pc related problems to application related issues (Active Directory, VPN, and other software's).

  • Basic ticketing of all types of issues using appropriate CRM Toolset (Service Now)

  • Globally monitor, triage and escalate all system problems

  • Assist with computer operations activities as required

  • Provide support to remote users (using remote connectivity tools)

  • Knowledge of incident management tools

(SALARY & BENEFITS)

  • Earn as much as PHP 38,000 Basic Package
  • Plus PHP 2,400 NTA
  • 20% Night Diff.
  • HMO Day 1 + (free dependents upon regularization)
  • Performance based incentives
  • Annual Increase/Appraisal
  • Career Growth / Advance Development

(QUALIFICATIONS)

  • At least HS Graduate
  • Strictly with 3years of experience in GLOBAL IT SERVICE DESK / HELPDESK.
  • Excellent Communication Skill with strong Service Desk background.
  • Basic experience troubleshooting hardware, software & printers is a must
  • Experienced in Ticketing System, Servicenow, SAP ERP, Sharepoint, Active Directory
  • Amenable to Work Onsite & START ASAP

Job Types: Full-time, Permanent

Pay: Up to Php40,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Ability to commute/relocate:

  • Quezon City: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Please provide your active email and viber.
  • What is your highest educational attainment?
  • For how long is your BPO Voice experience?
  • For how long is your BPO Global ITSD experience?
  • What account or LOB are you handling right now in the BPO?
  • For how long is experience working with ServiceNow and Active Directory?
  • Are you amenable to work ONSITE?
  • Are you currently employed or unemployed?
  • Can you start ASAP?

Work Location: In person

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