Order Fulfillment Officer

23 hours ago

Mabalacat P, Philippines Sateco Philippines, Inc. Full time ₱192,000 - ₱288,000 per year

The Order Fulfillment Officer will be responsible for managing the end-to-end process of customer purchase orders, ensuring accuracy and timely processing. The role involves coordinating and monitoring delivery schedules to meet customer requirements and maintaining clear communication with both customers and internal teams to ensure smooth order fulfillment. In addition, this role will provide ongoing customer support, address inquiries or concerns, and work closely with cross-functional departments such as Production, Logistics, and Finance to ensure a high level of customer satisfaction.

  • Create and regularly update the delivery overview list to ensure accuracy and completeness.
  • Manage delivery call-offs and coordinate shipping plans to meet customer requirements.
  • Upload invoices into the system in a timely and accurate manner.
  • Prepare and issue Advanced Shipping Notices (ASN) for clients.
  • Review, track, and follow up on accounting-related cases to ensure resolution.
  • Send shipping documents to customers and ensure proper documentation flow.
  • Organize, rename, and file packing lists for easy retrieval and reference.
  • Prepare and communicate shipping instructions to relevant stakeholders.
  • Manage consignment stock, including inventory control and settlement activities.
  • Follow up with customers via email regarding shipping modes, schedules, and related matters.
  • Request and coordinate freight types based on shipping requirements.
  • Process invoices for additional services such as special trucking, overtime, and setup charges.
  • Coordinate coverage and substitutions during employee absences (vacation, sick leave, compensatory time).
  • Prepare, review, and issue shipping documents in compliance with requirements.
  • Attend to and respond to customer calls, ensuring timely assistance and support.

Job Type: Full-time

Pay: From Php16,000.00 per month

Benefits:

  • Company Christmas gift
  • Health insurance
  • Life insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Staff meals provided
  • Transportation service provided

Education:

  • Bachelor's (Preferred)

Experience:

  • Logistics and Customer Relations : 2 years (Required)

Work Location: In person

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