Customer Service

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation,our teams implementdata, technology, and AI to create tomorrow, today. Get to know us atand onLinkedIn,X,YouTube, andFacebook.

Inviting applications for the role of [Process Developer/Associate], [Customer Service]

In this role, agents are expected to

• Excellent customer service, negotiation, and communication skills with the ability to recognize and support the specific needs of the most vulnerable

• Should be able to work in blended environment catering both Inbound & Outbound Calls.

Responsibilities

• Should be able to work in blended environment catering both Inbound & Outbound Calls.

• Should be able to effectively communicate while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all services.

• Ensure that the account becomes current & provide solution to keep it current for long term.

• Willing to take additional training as suggested by management.

• Excellent customer service, negotiation, and communication skills with the ability to recognize and support the specific needs of the most vulnerable

Minimum Qualifications

• At legal agee by the time of application

• High School / Senior High School graduates are accepted, College graduates are preferred

• Ability to perform in a fast-paced and high volume service center

• Ability to multi-task alongside compliance to the process

• Shall pose no challenges in adhering to work schedules

• Excellent data entry skills

• Detail oriented

Preferred Qualifications

• Proficient computer skills and attention to detail

• Relevant collection experience preferably in banking

• Displays excellent English oral and written communication skills - using accurate grammar with smooth flow

• Displays excellent problem solving and decision-making skills

• Significant months of experience in the phone customer service field is desired

• Negotiation and analytical skills

• High level of integrity

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.