Customer Service

4 hours ago

Ayala Alabang, National Capital Region, Philippines Genpact Services LLC Full time ₱250,000 - ₱500,000 per year

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of [Customer Service Representative], [MassMutual]

This position includes answering phone calls from certificate owners, producers and plan administrators with a goal to resolve the issue and increase customer satisfaction and customer interaction.  Must be able to perform repetitive functions such as doing inbound and outbound phone calls and answer customer inquiries.

Responsibilities

· Inbound/Outbound calls to assist customers regarding Claims, Billing, Policy Servicing and Portal.

· Calls regarding past due claims and follow up on rejected claims

· Determine if the claim is paid, overpaid, rejected, or not yet billed

· Calls to remind customers on Policy / Certificate due date and amount

· Maintain compliance with state and federal guidelines

· Meet or exceed set production goals

· Meet or exceed quality goals set by the department

· Sending of emails to customers and client as needed in the process

· Basic troubleshooting of portal issues raised by customers

· Accurately log customer interactions and updates in the system

Qualifications we seek in you

Minimum Qualifications / Skills

· Excellent Customer Service Skills

· Excellent Written and Verbal Communication Skills

· Excellent Phone Skills and Etiquette

· Good Computer Skills

· Ability to work with MS Word, Excel, and Access

· Knowledgeable in the supplemental health industry / products

· Good Data Entry Skills

· Ability to Multi-task

· Detail Oriented

· Ability to Multi-task

· Negotiation and analytical skills

· High level of professionalism

· High School degree or equivalent is required. One to two years' work experience in the phone customer service field is desired.

Preferred Qualifications/ Skills

· Relevant experience working in Health Insurance and Customer Experience centric environment

· Proficient in MS Office (Excel, Word, Powerpoint, etc.)

· Experience in Health Insurance , Claims, Billing and Policy Servicing

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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