Customer Service

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are

redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our

industry-first accelerator, is an example of how we're scaling advanced technology

solutions to help global enterprises work smarter, grow faster, and transform at scale.

From large-scale models to agentic AI, our breakthrough solutions tackle companies'

most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems,

and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that

delivers lasting value for leading enterprises globally. Through our deep business

knowledge, operational excellence, and cutting-edge solutions – we help companies

across industries get ahead and stay ahead. Powered by curiosity, courage, and

innovation, our teams implement data, technology, and AI to create tomorrow,

today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of [Customer Service Representative], [MassMutual]

This position includes answering phone calls from certificate owners, producers and

plan administrators with a goal to resolve the issue and increase customer satisfaction

and customer interaction. Must be able to perform repetitive functions such as doing

inbound and outbound phone calls and answer customer inquiries.

Responsibilities

· Inbound/Outbound calls to assist customers regarding Claims, Billing, Policy Servicing and Portal.

· Calls regarding past due claims and follow up on rejected claims

· Determine if the claim is paid, overpaid, rejected, or not yet billed

· Calls to remind customers on Policy / Certificate due date and amount

· Maintain compliance with state and federal guidelines

· Meet or exceed set production goals

· Meet or exceed quality goals set by the department

· Sending of emails to customers and client as needed in the process

· Basic troubleshooting of portal issues raised by customers

· Accurately log customer interactions and updates in the system

Qualifications we seek in you

Minimum Qualifications / Skills

· Excellent Customer Service Skills

· Excellent Written and Verbal Communication Skills

· Excellent Phone Skills and Etiquette

· Good Computer Skills

· Ability to work with MS Word, Excel, and Access

· Knowledgeable in the supplemental health industry / products

· Good Data Entry Skills

· Ability to Multi-task

· Detail Oriented

· Ability to Multi-task

· Negotiation and analytical skills

· High level of professionalism

· High School degree or equivalent is required.

· Relevant work experience in the phone customer service field is desired.

Preferred Qualifications/ Skills

· With relevant experience working in Health Insurance and Customer Experience

centric environment

· Proficient in MS Office (Excel, Word, PowerPoint, etc.)

· Experience in Health Insurance , Claims, Billing and Policy Servicing

Why join Genpact?

Be a transformation leader – Work at the cutting edge of AI, automation, and digital

innovation

Make an impact – Drive change for global enterprises and solve business challenges

that matter

Accelerate your career – Get hands-on experience, mentorship, and continuous

learning opportunities

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push

boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a

foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the

only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions

without regard to race, color, religion or belief, sex/age, national origin, citizenship

status, marital status, military/veteran status, genetic information, sexual orientation,

gender identity, physical or mental disability or any other characteristic protected by

applicable laws. Genpact is committed to creating a dynamic work environment that

values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job

applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.