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Customer Relations Officer
2 weeks ago
Overview
We are looking for a detail-oriented and customer-focused Customer Relations Officer to join our team. This role is essential in ensuring a smooth and positive experience for our property buyers—from the reservation stage through contract signing, bank loan assistance, and property turnover. The ideal candidate will serve as the main point of contact for clients, providing accurate information, timely updates, and efficient coordination with internal departments. You will be responsible for maintaining organized buyer records, ensuring contract and document accuracy, and supporting sales administration processes, all while delivering exceptional customer service that reflects our company's commitment to quality and professionalism.
Duties and Responsibilities
- Facilitate buyer onboarding by introducing the company, sending thank-you letters, and providing a complete list of required documents.
- Maintain and update the Checklist of Reservation Requirements by:
- Completing and organizing the buyer's folder.
- Verifying sales transactions and ensuring proper tagging in the system.
- Prepare, release, and monitor Contracts to Sell (CTS) and other related agreements, ensuring timely delivery to clients.
- Regularly update and maintain customer master data in the company database.
- Assist buyers with Bank Loan Applications, ensuring completeness and accuracy of submitted documents.
- Manage and monitor turnover schedules based on CTS dates, ensuring timely coordination with relevant departments.
- Prepare and send the Buyer's Finance Referral Kit and issue turnover preparation letters at least six (6) months before scheduled turnover.
- Verify supporting documents for commission processing to ensure accuracy and compliance with company policies.
- Coordinate with internal teams to resolve client concerns promptly and maintain high levels of customer satisfaction.
- Perform other related tasks as may be assigned to support sales administration and customer relations functions.
Qualifications
- Bachelor's degree in Business Administration, Marketing, Real Estate Management, or related field.
- At least 1-3 years of experience in customer service, client relations, or sales administration, preferably in the real estate industry.
- Strong organizational skills with keen attention to detail and accuracy.
- Excellent communication and interpersonal skills.
- Proficient in MS Office (Word, Excel, Outlook) and able to learn CRM or property management systems quickly.
- Ability to handle multiple tasks and meet deadlines in a fast-paced environment.
- Professional, customer-focused attitude with problem-solving skills.
Job Type: Full-time
Pay: Php21,000.00 per month
Benefits:
- Company Christmas gift
- Flextime
- Paid training
- Pay raise
- Promotion to permanent employee
Work Location: In person
