Customer Relations Consultant

4 weeks ago

Taguig, National Capital Region, Philippines Satellite Office Full time

The client is Australia's leading specialist in jewellery and luxury watch insurance. We offer tailored coverage against loss, damage, and theft, giving our customers the confidence to enjoy their treasured items anytime, anywhere. With a strong B2B and B2C network across the country, we're redefining the insurance experience through innovation, trust, and exceptional service.

As we continue to grow, we're looking for passionate individuals to join our dynamic and welcoming team. If you're customer-focused, detail-oriented, and thrive in a fast-paced environment, we'd love to hear from you.

About the Role
As a Customer Relations Consultant, you'll be the first point of contact for our valued clients, handling enquiries via phone and email, maintaining accurate records, and supporting our external payment systems. You'll play a key role in delivering exceptional service, identifying opportunities for new business, and contributing to customer retention.

Key Responsibilities

  • Customer Service Excellence: Respond to a wide range of customer queries with professionalism and empathy.
  • Administrative Support: Manage policy updates, customer requests, and monthly payment processes.
  • Performance & Targets: Meet individual and team KPIs through efficient and accurate task execution.
  • Brand Advocacy: Encourage satisfied customers to share their experiences through reviews and testimonials.
  • Data Management: Maintain up-to-date and accurate CRM records.
  • Training & Compliance: Participate in ongoing training and ensure compliance with industry standards.
  • Customer Retention: Support the renewal journey by communicating product benefits and maintaining engagement across multiple channels.

What We're Looking For

  • Proven experience in customer service or a similar role
  • Excellent verbal and written English communication skills
  • Strong organisational and multitasking abilities
  • Proficiency in CRM systems and Microsoft Office Suite
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