Vendor Relations Specialist

5 hours ago


Naga, Bicol, Philippines LCC - Liberty Commercial Center Inc. Full time
Job Summary

The Vendor Relations Specialist serves as the key liaison between the company and its service partners/vendors to ensure seamless service delivery, strong coordination, and high client satisfaction. The role focuses on vendor communication, service monitoring, issue resolution, and alignment with client service standards and expectations.

Key Responsibilities
  • Act as the primary point of contact for assigned vendors supporting client services
  • Coordinate daily service requirements between clients, internal teams, and vendors
  • Ensure vendors comply with agreed service standards, timelines, and client expectations
  • Monitor service performance and address issues, delays, or concerns promptly
  • Escalate service-related concerns to internal stakeholders and follow through until resolution
  • Maintain accurate vendor records, service reports, and documentation
  • Support client service operations by ensuring vendors are properly informed and aligned
  • Assist in onboarding vendors from a service coordination standpoint (documentation, orientation, service guidelines)
  • Prepare regular service status updates and performance summaries for management
  • Collaborate closely with Client Services, HR Ops, and Operations teams to ensure smooth service execution
Qualifications
  • Bachelor's degree in Business Administration, Communication, Management, or related field
  • Strong verbal and written communication skills
  • Excellent coordination and relationship-management abilities
  • Detail-oriented and highly organized
  • Proficient in MS Office and basic reporting tools
  • Ability to manage multiple stakeholders and priorities


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