Global Payment Solutions Client Service Manager

2 weeks ago

Taguig, National Capital Region, Philippines HSBC Full time ₱1,200,000 - ₱2,400,000 per year

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Client Services Manager

In this role, you will:

  • Manage a portfolio of top tier corporate customers while acting as a single point of service contact.
  • Meet customers regularly to conduct service reviews, discuss issues or assist in planning improvements on delivery of current services.
  • Work closely with relationship managers, operations team and other internal stakeholders in providing customer service support to global, regional and local customers.
  • Understand customers' day-to-day banking activities and transactional needs so as to proactively map out improvement in initiatives which will streamline their operational processes and enable identification of possible cross selling opportunities.
  • Provide prompt and seamless support to customers' queries on all cash management products and solutions to further enhance customer's banking experience with the Bank.
  • Liaise with internal teams locally and across regions on the delivery of our payments and digital services.
  • Manage reporting duties on global, regional and local levels for customer-specific or business-related MI where required.
  • Identify cross-sell opportunities with customers and initiate steps to capture the additional business.
  • Act on an advisory role to customers for their cash management related operations.

To be successful in this role, you should meet the following requirements:

Knowledge

  • Typically educated to degree level
  • Understanding and translating strategy into own team and aligning directions accordingly
  • Excellent oral and written communication skills, strong interpersonal, organizational and problem solving skills needed as interface with intermediate level of technical and business management is required.
  • Sound judgmental skills to identify and resolve problems.
  • Methodical and logical approach with experience of problem solving
  • Possesses and applies knowledge of particular specialized field to the completion of moderately complex assignments.
  • Ability to prioritize work to successfully deliver service up to the agreed levels in a diverse and constantly changing environment.

Experience

· Preferably been in a customer-facing roles for at least 3 years.· Have some knowledge on
  • Payments and digital banking services
  • corporate banking services in general
  • cash and working capital management
· Mature, patient and assertive, extremely customer-oriented.· Organized and committed to deliver on time.· Good listener, with service recovery skills knowledge.· Have very good written communication & interpersonal skills.· Very good team player.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by Hong Kong and Shanghai Banking Corporation Limited Philippines

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