Operations Supervisor

1 week ago

Taguig, National Capital Region, Philippines DME Service Solutions Full time ₱900,000 - ₱1,200,000 per year

About DME:

We are DME, a healthcare BPO leader delivering customized, HIPAA-compliant workforce solutions that enhance productivity and customer experiences. Driven by our core values, we help companies across industries understand customer needs and develop innovative solutions. Our mission is to enhance our clients' brand value through positive customer experiences while achieving strategic business goals.

At DME Service Solutions, diversity, equity, and inclusion are more than words—they define who we are. Our commitment to these values is unwavering, and our agents are dedicated to serving communities from all backgrounds. Innovation and integrity are at the heart of our business philosophy. Our employees enjoy a world-class experience and benefits, which they extend to their service for our clients and their customers. We are dedicated to supporting the healthcare industry, partnering with biotech companies, healthcare systems, medical device manufacturers, and medical supply distributors. If you believe in business as a force for good and in companies doing well while doing good, you've come to the right place.

Job Brief:

The Team Lead supervises a team of Customer Service Representatives handling virtual visit facilitation. This role ensures consistent performance, adherence to processes, and achievement of KPIs related to insurance verification, payment processing, patient engagement, and scheduling. To manage the day-to-day performance of the virtual visit facilitation team, ensuring operational excellence, patient satisfaction, and adherence to revenue cycle management processes.

Key Responsibilities:

Leadership & Oversight

  • Assign daily workloads and monitor adherence to schedules.
  • Oversee execution of pre-visit, in-visit, and post-visit support tasks.
  • Monitor call/chat/interaction queues in Cisco Finesse and Calabrio to maintain service levels.

Performance Management

  • Track KPIs in Power BI and review performance trends.
  • Conduct regular coaching and feedback sessions to address performance gaps.
  • Manage attendance, adherence, and compliance tracking.

Escalation Handling

  • Serve as point of contact for complex patient/provider concerns.
  • Resolve technical or procedural issues in real-time.
  • Coordinate with other departments to address system or process breakdowns.

Continuous Improvement

  • Identify workflow inefficiencies and propose solutions.
  • Collaborate with Training & Quality to implement process updates.
  • Ensure compliance with HIPAA, data security, and client-specific policies.

Qualifications:

  • 3 years of healthcare BPO experience, with at least 3 year in a supervisory or lead role.
  • Proficiency in EPIC, Care Connect, HelloWorld, Amwell, and insurance verification tools.
  • Strong leadership, analytical, and interpersonal skills.
  • Strong communication and customer service skills

Preferred Qualifications:

  • Experience with operational development preferred.
  • Experience working with clients as a vendor/BPO.
  • Startup / rapid growth experience
  • Life sciences, pharmaceutical, or medical device experience.

  • Fleet Supervisor

    7 days ago

    Taguig, National Capital Region, Philippines Xceptional International Services and Safety Corporation (XISCO) Full time ₱318,816 - ₱956,448 per year

    A Fleet Supervisor oversees the management, maintenance, and operation of a company's vehicle fleet, ensuring efficiency, safety, and compliance with regulations.Key ResponsibilitiesVehicle Management: Fleet Supervisors are responsible for the maintenance and repair of vehicles, ensuring they are in good working condition and compliant with safety...

  • Call Center Operations Supervisor

    2 weeks ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    Position: Operations Supervisor - Travel/Airline (Taguig) | Onsite Key Qualifications: Lead and oversee a team of customer service agents, ensuring performance goals are achieved and high-quality service is consistently delivered. Provide coaching, feedback, and professional development to team members to support skill growth and performance improvement. ...

  • Store Supervisor

    2 weeks ago

    Taguig, National Capital Region, Philippines Talent Reserve Manpower Corporation Full time ₱216,000 - ₱300,000 per year

    Job Title: Store SupervisorCompany: FANTASYWORLDLocation: SM La UnionJob Summary:We are seeking a highly motivated and experienced Store Supervisor to oversee daily operations at our SM La Union location. The ideal candidate will have a proven track record in retail management, excellent communication skills, and a strong understanding of sales reporting and...

  • supervisor

    2 weeks ago

    Taguig, National Capital Region, Philippines Giwon Korean Steakhouse Full time $70,000 - $120,000 per year

    About the roleWe are seeking an experienced Supervisor to join our team at Giwon Korean Steakhouse in Bonifacio Global City, Taguig City. As a Supervisor, you will play a crucial role in overseeing the day-to-day operations of our restaurant, ensuring exceptional customer service and a seamless dining experience for our guests. This is a full-time position...

  • Recruitment Supervisor

    2 weeks ago

    Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    We're Hiring: Recruitment Supervisor We are seeking an experienced and dynamic Recruitment Supervisor to lead our talent acquisition team and drive strategic hiring initiatives. The ideal candidate will have extensive experience in recruitment processes, team management, and building strong talent pipelines to support our organization's growth objectives....

  • Store Supervisor

    5 days ago

    Taguig, National Capital Region, Philippines pickupcoffee Full time ₱800,000 - ₱1,200,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Store Supervisor located in Taguig. The Store Supervisor will oversee daily store operations, ensure the store meets company standards, and manage the staff. They will be responsible for maintaining high levels of customer satisfaction, handling...

  • Sales Operations Supervisor – Order Management

    2 weeks ago

    Taguig, National Capital Region, Philippines Virtua Solutions Outsourcing Full time ₱900,000 - ₱1,200,000 per year

    Position Overview: The Sales Operations Supervisor will oversee the order management process and Salesforce approval workflows for our client's SaaS product. This role requires strong expertise in Salesforce, excellent attention to detail, and leadership skills to manage a team responsible for timely and accurate order processing, approval coordination, and...

  • Store Supervisor

    4 weeks ago

    Taguig, National Capital Region, Philippines WalterMart Supermarket, Inc. Full time

    OverviewThe Store Supervisor position is responsible for overseeing the daily operations of the WalterMart Department Store, making sure it runs smoothly and effectively. The duties include motivating the team with great customer service as well as developing business strategies that will help them achieve success in a competitive...

  • Project Supervisor

    1 week ago

    Taguig, National Capital Region, Philippines Skintific Full time ₱900,000 - ₱1,200,000 per year

    Join a Collaborative and Growth-Oriented Workplace at SKINTIFICAre you seeking a dynamic, supportive work environment with competitive benefits and a clear path for career development? At SKINTIFIC, we're committed to building a culture where our people thrive together.Why Choose SKINTIFIC?Competitive compensation and comprehensive benefits...

  • Supervisor Application Development

    2 weeks ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    Job description The Supervisor, Application Development is responsible for the development and management of the Application Development team, working in alignment with the Manager, Application Development in the US. The Supervisor, Application Development is responsible for overseeing the day-to-day operations of the application development team, ensuring...