B2B Collection Specialist

22 hours ago

Manila, National Capital Region, Philippines CareCone Group Full time

The Collection Team Member is responsible for contacting customers with overdue accounts and performing administrative activities to recover outstanding payments. This role requires strong communication, negotiation, and problem-solving skills to ensure timely collections while maintaining a professional, respectful, and empathetic approach.

Key Responsibilities:

  • Contact customers via phone, email, and written correspondence to collect outstanding balances
  • Negotiate repayment plans and settlements in line with company policies
  • Maintain accurate and up-to-date records of all customer communications and payment arrangements
  • Follow up on broken promises to pay and escalate unresolved cases when required
  • Ensure compliance with debt collection regulations and internal procedures
  • Meet or exceed daily and monthly collection targets

Skills Required:

  • Strong communication skills with a customer-centric approach
  • Effective negotiation skills to drive successful collections
  • Team player with a positive and proactive attitude

Qualifications (Education/Experience):

  • B2B collections experience (as per role/grade requirements)
  • College graduate

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